MonaLisa Harris
Los Angeles,CA
Summary
Dedicated Job Placement Specialist with a proven track record in enhancing client employability through effective resume development and interview coaching.
Experienced Job Placement Specialist skilled in facilitating job readiness workshops and collaborating with local employers. Recognized for developing customized employment plans and fostering strong client relationships to drive successful job placements.
Results-driven professional with expertise in interview coaching and resume development. Committed to improving workforce readiness through tailored support and strong communication skills, contributing to increased client satisfaction and successful job placements.
Professional with strong background in job placement and career development. Expertise in identifying and matching candidates with suitable opportunities, fostering team collaboration, and driving successful outcomes. Known for adaptability, effective communication, and problem-solving skills. Proven ability to build relationships and achieve results in dynamic environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
46
46
years of professional experience
Work History
Job Placement Specialist
Sheild for Families
Los Angeles, CA
03.2023 - 05.2026
- Conducting intake ,assessment and eligibility screening ensuring enrollment into Cal CRG program,
- Facilitated job readiness workshops to enhance candidate skills and employment prospects.
- Collaborated with local employers to identify job openings suitable for clients.
- Developed customized resumes and cover letters tailored to specific job applications.
- Conducted one-on-one coaching sessions to improve interview techniques and confidence.
- Monitored client progress and provided ongoing support throughout the job placement process.
- Established partnerships with community organizations to expand employment resources available to clients.
- Analyzed labor market trends to inform career development strategies for clients.
- Streamlined placement procedures, improving efficiency in matching candidates with job opportunities.
- Collaborated with community organizations to expand resources available to clients during their job search journey.
- Managed a diverse caseload of clients, addressing individual barriers to employment through targeted support services.
- Developed strong relationships with local employers, identifying potential job opportunities for clients.
- Assisted clients in navigating online job applications, ensuring they effectively showcased their qualifications.
- Provided ongoing support for placed clients, ensuring satisfaction for both employer and employee.
- Facilitated group workshops focused on resume writing, interview preparation, and other essential job search skills.
- Enhanced client employability by conducting thorough assessments and identifying suitable job opportunities.
- Strengthened client interview skills by conducting mock interviews and providing constructive feedback.
- Maintained detailed records of client progress and outcomes, utilizing data to inform program improvements and report successes.
- Advised clients on appropriate attire for interviews based on industry standards, increasing presentation confidence.
- Increased successful placements with customized employment plans tailored to clients'' needs and goals.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Patient Relations Service-Senior Clerk
County of Los Angeles Department of Health Services
Torrance, CA
06.2009 - 02.2023
- Supervised daily operations, ensuring compliance with health regulations and departmental policies.
- Streamlined record-keeping processes to enhance data accuracy and retrieval efficiency.
- Mentored junior clerks, fostering skill development and team collaboration.
- Coordinated interdepartmental communications to improve information flow and service delivery.
- Implemented electronic filing systems, reducing paper usage and increasing accessibility of documents.
- Analyzed client service requests, identifying trends to inform process improvements and policy updates.
- Managed scheduling for health services staff, optimizing resource allocation and workload balance.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Reduced errors in document handling by implementing a thorough review process before submission or distribution.
- Placed supply orders and restocked office items.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Provided administrative support for senior leadership during critical decision-making processes or high-profile projectsevents.
- Served as a liaison between departments, facilitating communication to ensure smooth operations within the organization.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Telecommunications Operator
Pacific Bell/General Telephone/AT&T
Los Angeles, CA( County)
04.1980 - 10.1998
- Operated multi-line telephone systems to manage high-volume incoming calls efficiently.
- Coordinated communication between departments to ensure seamless customer service operations.
- Assisted in troubleshooting and resolving technical issues related to telecommunications equipment.
- Monitored network performance, identifying issues and implementing timely solutions for minimal downtime.
- Trained junior operators on best practices for call handling and customer interaction techniques.
- Implemented process improvements that increased overall service quality and customer satisfaction ratings.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained up-to-date knowledge of emergency call procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Strengthened client relationships by providing personalized support tailored to their individual needs and preferences.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Gathered customer information and promptly input data into computer system.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Collected personal information from customers to accurately document requests.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Assisted over [50-75] customers daily by answering questions and transferring to appropriate departments.
- Properly directed inbound calls in phone queues to improve call flow by 10%.
Education
High School Diploma -
John C. Fremont High School
Los Angeles, CAMedical Terminology -
Abram Friedman Occupational Center
Los Angeles, CASkills
- Employer engagement
- Client relationship building
- Resume development
- Social media proficiency
- Training facilitation
- Soft skills training
- Workforce development
- Career planning
- Interview coaching
- Labor market research
- Vocational assessment
- Job search techniques
- Time management
- Self-motivated work ethic
- Verbal and written communication
- Administrative skills
- New hire orientations
- Outbound calling
- Employment verification
- Training and onboarding
- New hire training
Timeline
Job Placement Specialist
Sheild for Families
03.2023 - 05.2026
Patient Relations Service-Senior Clerk
County of Los Angeles Department of Health Services
06.2009 - 02.2023
Telecommunications Operator
Pacific Bell/General Telephone/AT&T
04.1980 - 10.1998
High School Diploma -
John C. Fremont High School
Medical Terminology -
Abram Friedman Occupational Center