Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monay Arroyo

Waterbury

Summary

Motivated professional with several years of experience. Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives.

Energetic and reputable individual possessing a strong work ethic, a professional demeanor, and superb initiative. Exceptional customer service and decision-making skills.

I have made significant contributions in previous roles by implementing personalized care plans that improved the overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and the patience needed for this challenging role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant / Residential Counselor

NEW FOUNDATIONS
Wolcott
09.2023 - Current
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Eligibility Worker Trainee

Department Of Social Services
Waterbury
12.2022 - 06.2023
  • Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
  • Gathered financial information from clients regarding income, assets and debts.
  • Developed comprehensive reports detailing each applicant's eligibility status.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.

Direct Support Professional Caregiver

We Do Life Together "ICES"
Naugatuck
06.2022 - 12.2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Direct Support Staff

LARC Arc Of Torrington
Torrington
04.2021 - 03.2022
  • Assisted individuals in learning and developing new skills.
  • Developed strong and trusting rapport with Individuals to facilitate smooth, quality care.
  • Provided assistance to individuals with physical and mental disabilities in activities of daily living.
  • Provided transportation for appointments when necessary, using company vehicles or public transportation.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Community Inclusion Specialist

Easter Seals Greater Waterbury
04.2018 - 09.2020
  • Maintained on-site support to individuals and serves in a liaison role in the community
  • Assists individuals in making personal choices and accessing community activities
  • Provided transportation as assigned
  • Delivered daily direct support to clients with disabilities and disadvantages
  • Successfully completed all professional development and training requirements as identified by the vocational program
  • Developed, planned and coordinated leisure activities to promote greater community independence, skills and social interaction

Education

Naugatuck Valley Community College
Waterbury, CT
06-2025

Bachelor of Science - Sociology

Charter Oak State College
New Britain, CT
06.2022

Skills

  • File organization
  • administer training modules
  • Phone call answering
  • Document management
  • Administrative support
  • Typing proficiency
  • Behavioral observation
  • Verbal and written communication
  • Patient care
  • First aid and CPR
  • Transportation assistance
  • Empathy and patience
  • HIPAA compliance
  • Direct patient care

Certification

  • Driver's License
  • First Aid Certification, 08/01/24 to 08/31/26
  • CPR Certification, 08/01/24 to 08/31/26
  • Bartender License, 10/01/22 to 10/31/25

Timeline

Administrative Assistant / Residential Counselor

NEW FOUNDATIONS
09.2023 - Current

Eligibility Worker Trainee

Department Of Social Services
12.2022 - 06.2023

Direct Support Professional Caregiver

We Do Life Together "ICES"
06.2022 - 12.2022

Direct Support Staff

LARC Arc Of Torrington
04.2021 - 03.2022

Community Inclusion Specialist

Easter Seals Greater Waterbury
04.2018 - 09.2020

Naugatuck Valley Community College

Bachelor of Science - Sociology

Charter Oak State College

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