Monaya Lund

• Listened attentively to client feedback to create stronger relations and shape business.
• Made outbound calls to existing customers to upsell advertising packages.
• Helped customers in determining design and layout of sold and spec ads.
• Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
• Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.

• Managed daily operations for smooth functioning of the postal facility, ensuring timely mail delivery and pickup.
• Served postal customers, sorted and delivered mail to PO boxes.
• Recorded hours of PO employees for payroll.
• Opened and closed PO.

Completed all recordkeeping, reporting and disclosure required by the IRS and Department of Labor for private employers' qualified retirement plans.

Developed new clients, set up new retirement plans, including documentation, trust agreements and employee eligibility.

Processed distributions for terminated participants, performed all necessary compliance testing.