Monchalet Anderson
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of populations in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Member Service Representative
HealthPartners
03.2023 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and privacy regulations.
- Monitored and updated claims status in claims processing system.
- Researched and resolved complex medical claims issues to support timely processing.
Special Education Paraprofessional
Isd 196
08.2022 - 03.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Crew Team Member
Wendy's Restaurant
07.2015 - 10.2022
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Greeted customers at drive-thru and took food orders.
- Collaborated with team members to complete orders.
Summer Reading Tutor
Americorpservices
05.2022 - 08.2022
- Tutored students weekly in phonetics, fluency and overall reading comprehension.
- Assessed educational needs and incorporated fun and exciting activities to improve students' reading skills.
- Kept accurate records and provided progress reports to highlight reading achievements.
- Offered insightful feedback and motivation to inspire students to work towards reading goals.
Student Teacher
ISD191
09.2021 - 05.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Pharmacy Technician
CVS Pharmacy
12.2018 - 05.2019
- Accepting and keying new prescriptions from physicians for patients
- Supply medicines to patients, whether on prescription or over the counter
- Assemble medicines for prescriptions
- Provide information to patients and other healthcare professionals.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Cashier
CVS Pharmacy
09.2016 - 10.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Science - Elementary Education
Minnesota State University - Mankato
Mankato, MN05.2022
Associate of Science - Elementary Education
Normandale Community College
Bloomington, MN05.2020
High School Diploma -
Lakeville South High School
Lakeville, Mn06.2018
Skills
- Customer Service
- Organization and Prioritization
- Critical Thinking
- Call Center Operations
- Recordkeeping Strengths
- Team Development
- Conflict Resolution Techniques
- Building rapport
Timeline
Member Service Representative
HealthPartners
03.2023 - Current
Special Education Paraprofessional
Isd 196
08.2022 - 03.2023
Summer Reading Tutor
Americorpservices
05.2022 - 08.2022
Student Teacher
ISD191
09.2021 - 05.2022
Pharmacy Technician
CVS Pharmacy
12.2018 - 05.2019
Cashier
CVS Pharmacy
09.2016 - 10.2017
Crew Team Member
Wendy's Restaurant
07.2015 - 10.2022
Bachelor of Science - Elementary Education
Minnesota State University - Mankato
Associate of Science - Elementary Education
Normandale Community College
High School Diploma -
Lakeville South High School
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