Mondarrius Dixon
Lauderdale ,MS
Summary
I am a hard working individual that will always strive to bring bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills and always will go out of my way to Enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills who is eager and Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Wellcare Account Supervisor
Maria Morgan
Remote Work From Home
11.2022 - 01.2026
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted customers with insurance policy information, billing questions, and account changes
- Provided professional support through inbound calls, email, and online communication platforms
- Resolved customer concerns accurately while maintaining high satisfaction ratings
- Documented customer interactions and updated account information in CRM systems
- Supported supervisors with training and assisting new team members
- Met productivity, attendance, and quality assurance goals consistentl
Doller General Cashier/Stocker
Kellie Plane
Lauderdale, MS
12.2020 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Machine Room
Vanzyraden
Meridian, MS
01.2018 - 08.2018
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
Northeast Lauderdale High School
Meridian, MS05-2017
Skills
- I am highly skilled when it comes to handling computers and applications and also am proficient with any other technology
- I am able to lift more than 100 pounds
- I am very well organized
- I am able to work well with others
- I am able to use my problem solving skills for difficult situations
- I do not mind being on a computer for long periods of time
- I am have no problem with standing for long periods of time
Timeline
Wellcare Account Supervisor
Maria Morgan
11.2022 - 01.2026
Doller General Cashier/Stocker
Kellie Plane
12.2020 - 08.2022
Machine Room
Vanzyraden
01.2018 - 08.2018
High School Diploma -
Northeast Lauderdale High School