MONDEMAYA HARRIS
Fort Worth,TX
Summary
Interested in the production phase of manufacturing, including production scheduling, first-line supervision, inventory control, purchasing, quality control, or industrial engineering.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Burlington
Fort Worth, TX
02.2026 - Current
Customer Service Cashier
7/eleven
Fort Worth, TX
08.2025 - 01.2026
- Processed customer transactions efficiently, enhancing the overall shopping experience and fostering customer loyalty.
- Delivered exceptional service by actively listening to customer needs and resolving inquiries promptly.
- Managed cash handling procedures with accuracy, minimizing discrepancies and ensuring financial integrity at the register.
- Coordinated daily inventory checks, maintaining stock levels to meet customer demand and reduce shortages.
Caregiver
Knights Personal Care Center
Augusta, GA
09.2024 - 08.2025
- Provided compassionate care and support to clients, fostering a safe and comfortable environment.
- Administered medication and monitored health conditions, ensuring adherence to prescribed healthcare plans.
- Developed personalized care plans in collaboration with families, addressing individual needs and preferences.
- Coordinated daily activities for clients, promoting engagement and enhancing their quality of life.
- Maintained accurate documentation of client interactions and care provided for compliance purposes.
- Facilitated transportation for medical appointments, supporting clients' access to essential healthcare services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Policy Management Group
AAA AutoClub
Coppell, TX
01.2023 - 08.2023
- Claims adjusters, appraisers, examiners, and investigators evaluate insurance claims.
Benefit Verification Specialist
AmerisourceBergen
Carrollton, TX
08.2022 - 01.2023
- Outbound calling to various medical providers informing them of their medical supply updates, as well a verifying their patients recent medical expenses; using the Wyse equipment system and the Regeneron program to effectively assist providers with the best verification experience.
Team Lead Sales Associate
JP Morgan Chase
Plano, TX
02.2022 - 08.2022
- Performing managerial duties: making schedules for team members, delivering daily deposits, pulling daily reports and agent reports, analyzing and combining reports
- Returning and voiding transactions
- Stocking shelves
- Till counting
- Handling money
Customer Service Representative (CSR)
Choice Marketing
Arlington, TX
01.2019 - 10.2019
- My duties included calling various clients informing them of the options they had for the health insurance coverage for the upcoming open enrollment period for a private insurance company.
Customer Service Representative (CSR)
Novo1 Inc
Fort Worth, TX
12.2016 - 01.2019
- As a call center Sales Representative, my responsibilities included contacting potential customers by telephone and completing tasks such as making cold calls to potential customers who haven't expressed interest, identifying customer needs, placing orders, and providing information about various products and services.
Salesperson/ Grill Operator
Waffle House
Fort Worth, TX
06.2006 - 12.2016
- Food preparation: cooking, serving, cutting, following recipes
- Supervising: If manager is absent the grill operator assumes the role until further notice
- Taking orders: handwriting orders and then calling them (greeting all guest, suggestive selling various menu items, serving the meals, and frequently attending to guest needs).
- Handing cash: writing guest checks properly, using cash register to submit check, counting down the drawer at the beginning and end of shift
- Sanitation: cleaning the lobby and restrooms. Making sure they stay clean and usable for the guest, sweeping, mopping, cleaning mirrors, refilling toilet paper and paper towels
Education
Criminal Justice / Basic Studies - undefined
Navarro College
Corsican, TXHigh School Diploma - undefined
P.L. Dunbar High School
Fort Worth, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Client relations
- Professional telephone demeanor
Honors & Activities
all microsoft computer software, assembly line work, cooking and cleaning
Timeline
Customer Service Representative
Burlington
02.2026 - Current
Customer Service Cashier
7/eleven
08.2025 - 01.2026
Caregiver
Knights Personal Care Center
09.2024 - 08.2025
Policy Management Group
AAA AutoClub
01.2023 - 08.2023
Benefit Verification Specialist
AmerisourceBergen
08.2022 - 01.2023
Team Lead Sales Associate
JP Morgan Chase
02.2022 - 08.2022
Customer Service Representative (CSR)
Choice Marketing
01.2019 - 10.2019
Customer Service Representative (CSR)
Novo1 Inc
12.2016 - 01.2019
Salesperson/ Grill Operator
Waffle House
06.2006 - 12.2016
Criminal Justice / Basic Studies - undefined
Navarro College
High School Diploma - undefined
P.L. Dunbar High School