Mondrecious Smallie
Oxford,Mississippi
Summary
Dependable individual with excellent organization skills demonstrated through daily activities. Posses assertive customer service skills that uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sevita
Oxford, MS
01.2024 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Supervisor
Centerplate
Oxford
11.2017 - Current
- Trained and managed new employees
- Executed daily opening and closing procedures to company standard
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Field Representative
DP Resolutions
Oxford, MS
02.2023 - 03.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Meet Sales Goals
- Secure Setup Locations
Picker Packer
Walmart
Olive Branch, MS
02.2023 - 01.2024
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
Assistant Store Manager
Dollar General
Lake Cormorant
06.2021 - 07.2022
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Trained and vetted job applicants to make effective hiring decisions
- Assisted customers, answered questions, and resolved problems for stellar customer service.
Bank Teller
FSNB
Olive Branch
11.2020 - 10.2021
- Interact with customers to help them reach their financial needs
- Meet Sales Goals
- Accessed computerized financial information to cash customer checks, verified identification and checked account balances in accordance with bank policy, explained bank services, financial products and applicable fees to customers.
E-Commerce Personal Shopper
Walmart
Oxford
02.2020 - 03.2020
- Interacted with customers providing them with great care
- Picked quality and accurate items for over a 100 customers and applied appropriate product substitutions for out-of-stock items after consulting with customers.
Customer Service Representative
Aflac
03.2018 - 08.2019
- Met inbound customer needs while maintaining strict performance targets
- Verified and logged high volume of data each day, tracking account payments, updated personal information, and order details
- Documented, researched and resolved customer issues
- Great listening skills, quick learner, excellent communication
- Strategic sales knowledge.
Crew Member
Wendy's
Oxford
08.2017 - 05.2019
- Delivered timely service and performed sanitation tasks
- Kept wait times low through fast order taking and payment processing
- Cross-trained in multiple positions to assist during busy periods
- Cleaned, swept and mopped food preparation and FOH areas.
Education
Diploma - Medical Assistant
Concorde Career College
11.2022
High School Diploma -
Oxford High School
05.2020
Skills
- Leadership/ Verbal and Written communication/ Scheduling, Strategic Planning
- Conflict Resolution
- Cross-Selling Expertise
- Currency Packaging
- Excel, Windows software, Microsoft
- First Aid And Safety
- Marketing
Certification
- CPR Certified
References
References available upon request.
Timeline
Direct Support Professional
Sevita
01.2024 - Current
Field Representative
DP Resolutions
02.2023 - 03.2024
Picker Packer
Walmart
02.2023 - 01.2024
Assistant Store Manager
Dollar General
06.2021 - 07.2022
Bank Teller
FSNB
11.2020 - 10.2021
E-Commerce Personal Shopper
Walmart
02.2020 - 03.2020
Customer Service Representative
Aflac
03.2018 - 08.2019
Supervisor
Centerplate
11.2017 - Current
Crew Member
Wendy's
08.2017 - 05.2019
Diploma - Medical Assistant
Concorde Career College
High School Diploma -
Oxford High School