Monee’ Foster
Camden,NJ
Summary
To obtain a full time position as a Collections Associate
To obtain a full time position where I could excel and go further in a company.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Cooper University Hospital
08.2015 - Current
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Managed appointment scheduling and patient inquiries using electronic health record systems.
- Trained new staff on operational protocols and customer service standards to ensure consistency.
- Streamlined patient check-in processes, reducing wait times and improving overall satisfaction.
- Resolved patient concerns by providing timely information and support, fostering trust and loyalty.
- Collaborated with medical teams to coordinate patient care plans, ensuring accurate information flow.
- Led initiatives to improve workflow efficiency, resulting in enhanced service delivery outcomes.
- Mentored junior representatives in best practices for patient interactions and conflict resolution techniques.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Team Member
Heritages Dairy Store
12.2008 - 03.2014
- Greet customers entering establishments. Received payment, issue receipts, assist customers by providing information and resolving their complaints. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items and handle large amounts of money. Open and close establishment as needed.
Customer Service/Crew Member
KFC
06.2008 - 12.2008
- Serve customers in fast service restaurant. Accepted payment from customers, and made change as necessary. Clean and organize eating and service area. Notified kitchen personnel of shortages or special orders. Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Collections
Accounts Receivable Mgmt. Inc.
11.2003 - 12.2007
- Notified customers of delinquent accounts to solicit payment and persuaded customers to pay amounts due. Arranged repayment based on customers' financial situations.
- Advised customers of necessary actions and strategies for debt repayment. Answered customer questions regarding problems with their accounts and recorded information about financial status of customers and status of collection efforts. Maintained well-standing of customer accounts. Customer Service rep. extremely motivated and flexible team contributor.
Crew Member
Wendy’s
08.2003 - 11.2003
- Greet customers on arrival
- Friendly nature with an engaging and outgoing personality
- Take orders and inform customers of new deals and upsizing options
Education
High School - undefined
Edgewood Senior High School
Winslow, NJComputer Science - undefined
DeVry
Skills
- Extensive Successful Account/Collection Experience
- Professional Phone Etiquette Exceptional Customer Service/Negotiation Skills
- Exceptional communications, organizational and multitasking skills
- Computer (Microsoft Word, Excel, Power Point, Internet, Social Media
- Clerical, Operate Office machines &Equipment, Filling, Typing
Additional Information
Also I worked as a housekeeper for Cooper as well and upheld a clean and sanitary environment for the worker and patient's
Timeline
Patient Service Representative
Cooper University Hospital
08.2015 - Current
Team Member
Heritages Dairy Store
12.2008 - 03.2014
Customer Service/Crew Member
KFC
06.2008 - 12.2008
Collections
Accounts Receivable Mgmt. Inc.
11.2003 - 12.2007
Crew Member
Wendy’s
08.2003 - 11.2003
High School - undefined
Edgewood Senior High School
Computer Science - undefined
DeVry
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