Moneisha Burnley
Atlanta,Georgia
Summary
Experienced individual with a strong focus on organization and customer service. With a decade of experience in front desk operations, administrative support, and client relations, my ability to effectively manage busy environments, handle multi-line phones, and accurately schedule appointments has been honed. Ensuring smooth operations by maintaining clear communication between clients and staff is my top priority. Goals include creating a welcoming atmosphere and providing excellent service to enhance client satisfaction.
Overview
16
16
years of professional experience
Work History
Salon Owner/Operator
Studio B
03.2014 - 01.2025
- Oversee the daily operations of a full-service salon
- Manage orders, supplies and restock
- Manage all employee personnel and scheduling
- Janitorial and maintenance duties
- Implement all policies and procedures needed to run the daily operations
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
Master Hairstylist
Kenya Moore Hair Spa
04.2024 - 12.2024
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Collaborated with salon management to develop promotional campaigns or special events, driving increased revenue and attracting new clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Data Entry/Receptionist
CWES
12.2008 - 12.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
Education
Cosmotology License - Cosmotology
Marinello School Of Beauty
Fresno, CA04-2014
High school or equivalent - General Studies
Roosevelt High School
Fresno, CA05-2002
Skills
- Customer Service Oriented
- Team Building
- Microsoft Office
- Public Relations
- Problem Solving/Critical Thinking
- Prioritize Tasks and Workflow
- Effective Communication Skills
- Detail oriented
- Multitasking and organization
- Time management
- Data entry
- Verbal and written communication
Timeline
Master Hairstylist
Kenya Moore Hair Spa
04.2024 - 12.2024
Salon Owner/Operator
Studio B
03.2014 - 01.2025
Data Entry/Receptionist
CWES
12.2008 - 12.2010
Cosmotology License - Cosmotology
Marinello School Of Beauty
High school or equivalent - General Studies
Roosevelt High School