Moneke Fry
Beaumont,TX
Summary
Positive, resilient, and customer-focused individual with knack for understanding client needs and fostering long-term relationships. Adept at conflict resolution and customer service, ensuring client satisfaction through effective communication and problem-solving. Committed to delivering impactful results by retaining and engaging customers.
Overview
3
3
years of professional experience
Work History
Retention Agent
Focus Services
08.2023 - 09.2025
- Assisted in managing customer inquiries to improve retention rates.
- Supported data entry and maintenance of customer databases for accuracy.
- Collaborated with team members to identify customer needs and enhance service delivery.
- Learned operational processes related to customer feedback collection and analysis.
Uber Delivery
Uber Eats
10.2022 - 06.2023
- Assisted in managing customer inquiries to improve retention rates.
- Supported data entry and maintenance of customer databases for accuracy.
- Collaborated with team members to identify customer needs and enhance service delivery.
- Learned operational processes related to customer feedback collection and analysis.
Education
Associates Of Medical Specialties
College American
Colorado Springs, CO05.2007
High School Diploma - Business Clerical Health Occupation
Job Corp
Clearfield, UT12.1997
Skills
Customer service and support Data entry and typing Timely delivery and organization Patient assistance under pressure
Timeline
Retention Agent
Focus Services
08.2023 - 09.2025
Uber Delivery
Uber Eats
10.2022 - 06.2023
Associates Of Medical Specialties
College American
High School Diploma - Business Clerical Health Occupation
Job Corp