Monet A. Henderson
Murfreesboro,TN
Summary
Experienced client experience professional with a proven track record in effectively managing and improving client experiences. Adept at problem-solving and communication, resulting in increased customer satisfaction. Skilled in building strong relationships and resolving conflicts. Focused on enhancing customer satisfaction and loyalty, with a keen ability to manage client relationships, address issues, and identify areas for improvement. Thrives in fast-paced environments, emphasizing teamwork and adaptability to consistently deliver exceptional results. Recognized for empathy, effective communication, and strategic problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Total Loss Claims Specialist
State Farm Mutual Insurance Company
Murfreesboro, TN
09.2022 - Current
- Investigated, evaluated, and negotiated first and third party property damage claims
- Applied knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Effectively managed workload through task driven queues while multi-tasking in a fast-paced call center environment
Student Building Supervisor
Middle Tennessee State University
Murfreesboro, TN
06.2021 - 05.2022
- Efficiently manage the logistics of the campus-wide lost and found system
- Proficiently trained new associates in accordance with the employee handbook policies and guidelines
- Maintained all daily communications via telephone, written correspondence and/or various electronic media
Customer Service Self-Check-Out Host
Walmart
Murfreesboro, TN
05.2020 - 06.2021
- Restocked, arranged and organized merchandise in the front lanes to drive product sales
- Monitored the self-checkout area in order to prevent theft and limit shrink of store inventory
- Utilized excellent communication and interpersonal skills to effectively interact with customers
Call Center Representative
MTSU Admissions and MTOnestop
Murfreesboro, TN
10.2018 - 05.2019
- Supported our prospective students through personalized interactions regarding the university
- Answered any questions incoming students and/or parents, may have about the application process
- Informed incoming students of any missing requirements and documents needed by financial aid and admissions
Education
Bachelor of Science - Child Development & Family Studies, Social Welfare
Middle Tennessee State University
Murfreesboro, TN05.2022
Skills
Proficient verbal, written and interpersonal communication
Customer service
Claims investigation and processing
Time management and multitasking
Problem-solving and critical thinking
Microsoft Office and administrative tasks
Conflict resolution and interpersonal skills
Languages
Spanish
Limited Working
Timeline
Total Loss Claims Specialist
State Farm Mutual Insurance Company
09.2022 - Current
Student Building Supervisor
Middle Tennessee State University
06.2021 - 05.2022
Customer Service Self-Check-Out Host
Walmart
05.2020 - 06.2021
Call Center Representative
MTSU Admissions and MTOnestop
10.2018 - 05.2019
Bachelor of Science - Child Development & Family Studies, Social Welfare
Middle Tennessee State University