Anime
Monet Shaw
Account Manager/Customer Service
Dallas,TX
Summary
Service-focused Account Manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft and Salesforce.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Specialist
CSC
Austin, Texas
11.2018 - Current
- Maintained and grew existing customer business by proactively offering appropriate services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Received emails and calls with a strong focus on timely resolution of issues to the satisfaction of the customer
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Increased efficiency and team productivity by promoting operational best practices.
Coaching Assistant
Train 4 The Game
Austin, TX
05.2018 - 08.2018
- Promoted stretching, mobility work and proper form to help client safely build strength through diverse training methods.
- Developed practical application of scientific knowledge regarding client personal training.
- Provided feedback and appropriate correction of progression/regression as needed.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
IT Student Assistant
The University Of Texas At Austin
Austin, Texas
09.2017 - 08.2018
- Developed and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- Tested, monitored, and performed troubleshooting on associated end-user workstations.
- Responded to calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Installed and configured software and networking monitoring systems.
Administrative Assistant
The Financial Aid Office of the University of Texas at Austin
Austin, TX
01.2015 - 08.2017
- Performed clerical functions which include computer operations such as Microsoft Word, Excel, Outlook, Access, PowerPoint.
- Maintained files: perform research and analysis functions; prepare, design and write reports; receive and distribute mail and faxes.
- Assisted scholarship specialist in the following area: creation of scholarship applications, and collection and review of scholarship applications.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and loan data.
Education
Bachelor of Science - Health Promotions
The University Of Texas At Austin
Austin, TX 08.2014 - 08.2018
Skills
Microsoft Office
Salesforce
Order fulfillment
Good communication skills
Customer Service & Relations
Telephone etiquette
Administrative support
Training development aptitude
Interests
Dance
Gym enthusiast
Technology
Timeline
Customer Service Specialist
CSC
11.2018 - Current
Coaching Assistant
Train 4 The Game
05.2018 - 08.2018
IT Student Assistant
The University Of Texas At Austin
09.2017 - 08.2018
Administrative Assistant
The Financial Aid Office of the University of Texas at Austin
01.2015 - 08.2017
Bachelor of Science - Health Promotions
The University Of Texas At Austin
08.2014 - 08.2018