Anime
Monet Shaw
Account Manager/Customer Service
Dallas,TX
Summary
Service-focused Account Manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft and Salesforce.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Specialist
CSC
Austin, Texas
11.2018 - Current
- Maintained and grew existing customer business by proactively offering appropriate services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Received emails and calls with a strong focus on timely resolution of issues to the satisfaction of the customer
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Increased efficiency and team productivity by promoting operational best practices.
Coaching Assistant
Train 4 The Game
Austin, TX
05.2018 - 08.2018
- Promoted stretching, mobility work and proper form to help client safely build strength through diverse training methods.
- Developed practical application of scientific knowledge regarding client personal training.
- Provided feedback and appropriate correction of progression/regression as needed.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
IT Student Assistant
The University Of Texas At Austin
Austin, Texas
09.2017 - 08.2018
- Developed and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- Tested, monitored, and performed troubleshooting on associated end-user workstations.
- Responded to calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Installed and configured software and networking monitoring systems.
Administrative Assistant
The Financial Aid Office of the University of Texas at Austin
Austin, TX
01.2015 - 08.2017
- Performed clerical functions which include computer operations such as Microsoft Word, Excel, Outlook, Access, PowerPoint.
- Maintained files: perform research and analysis functions; prepare, design and write reports; receive and distribute mail and faxes.
- Assisted scholarship specialist in the following area: creation of scholarship applications, and collection and review of scholarship applications.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and loan data.
Education
Bachelor of Science - Health Promotions
The University Of Texas At Austin
Austin, TX 08.2014 - 08.2018
Skills
Microsoft Office
undefinedInterests
Dance
Gym enthusiast
Technology
Timeline
Customer Service Specialist
CSC
11.2018 - Current
Coaching Assistant
Train 4 The Game
05.2018 - 08.2018
IT Student Assistant
The University Of Texas At Austin
09.2017 - 08.2018
Administrative Assistant
The Financial Aid Office of the University of Texas at Austin
01.2015 - 08.2017
Bachelor of Science - Health Promotions
The University Of Texas At Austin
08.2014 - 08.2018
Similar Profiles
Damian ButhorneDamian Buthorne
Event Staff Member at CSCEvent Staff Member at CSC
Amin Esam MustafaAmin Esam Mustafa
Projects Manager /Chief Operating Officer at CSCProjects Manager /Chief Operating Officer at CSC
Travis AzoreTravis Azore
Supervisor at CSCSupervisor at CSC
Norm GodinNorm Godin
Correctional Officer at CSCCorrectional Officer at CSC
Alexandre MorelAlexandre Morel
Director of Speech at Equality in ForensicsDirector of Speech at Equality in Forensics