Monet Sturdivant
Palm Harbor,FL
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I love to teach, uplift and encourage those around me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Chiropractic Assistant
100% Chiropractic
Palm Harbor, FL
03.2024 - Current
- Lead, mentor, and train chiropractic assistants
- Schedule and delegate tasks to chiropractic assistants to ensure efficient workflow and patient care.
- Assist with hiring and onboarding of new team members.
- Ensure all staff adhere to clinic policies and best practices.
- Greet patients, check them in, and provide excellent customer service during their visit.
- Assist patients with understanding treatment plans, exercises, and home care instructions.
- Conduct patient intake consultations, including taking medical histories, and documenting patient complaints and progress.
- Conduct Financials for patients potentially committing to care.
- Monitor and record patient progress and outcomes under the direction of the chiropractor.
- Schedule follow-up appointments and assist with managing patient care timelines.
- Manage patient flow to ensure timely and organized appointments.
- Answer phone calls, respond to patient inquiries, and handle patient requests efficiently.
- Assist with billing, insurance verification, including processing payments.
- Maintain accurate patient records and ensure confidentiality in accordance with HIPAA regulations.
- Order and maintain office supplies, equipment, and inventory for the clinic.
- Assist the chiropractor in providing physical therapy modalities, such as Laser Therapy, Stretch Therapy and Traction therapy.
- Clean and maintain treatment areas and equipment to meet safety and hygiene standards.
- Prepare patients for chiropractic adjustments, assist with post-care procedures, and provide education on treatment protocols.
- Assist in implementing new treatment techniques or tools.
Receptionist
dunedin golf club
Dunedin, FL
08.2023 - 03.2024
- Greet Guests
- Answer Phones
- Reservations for Restaurant and Events
- Filing
- Supply Ordering
- Email Daily Specials to Members
- Follow up on Emails and guest inquiries
- Ensure Reservation Calendar is up to date
- Creating monthly calendar
- Creating Flyers for upcoming events
- Hostess as needed
- Keeping a clean work environment
HR/Scheduling Director
Retro LifeCare
Palm Harbor, FL
05.2022 - 04.2023
- Supervising Scheduling Coordinator and Compliance Coordinator
- Online Scheduling (CareSmartz and AxisCare)
- Referral intake
- Critical Thinking
- Attention to Detail
- Problem Solving
- Creating/ Implementing policies and procedures
- Interviews
- Onboarding
- AHCA Background Screening
- Compliance
- Employee evaluations
- Fill in as HHA as needed
- HIPAA
- Alzheimer's/Dementia
- HIV/AIDS
- Microsoft Office Suites
- Publisher
Group Home Manager
PARC, Inc
Saint Petersburg, FL
07.2019 - 05.2022
- Supervise Direct Support Professionals, Healthcare Coordinator and Assistant Manager
- Interviewing applicants
- Employee evaluations
- Counseling Reports
- Incident Reporting
- GERs
- Conducting monthly staff and Resident meetings
- Monthly and quarterly safety drills
- Monthly/ Annual state Audits
- Staff scheduling
- Online Scheduling(WhenIWork)
- Payroll
- Tracking OT
- PTO requests
- Paylocity
- Job Descriptions
- Policies and Procedures
- Compliance
- Quarterly/Annual reports
- Implementation plans
- Consumer Satisfaction Surveys
- Personal Inventory Sheets
- Scheduling/Attending medical appointments
- ADLs
- Med Administration
- Coordinating outings
- Work orders
- Resident Monthly attendance report
- Monthly billing
- Weekly food/supply inventory and ordering
- Therap
- Microsoft Office Suites
- Basic ASL
- Senior leadership committee
- Compliance committee
- Therap Committee
- Certified Food Kitchen Manager
Program Manager
The ARC Tampa Bay
Clearwater, FL
04.2018 - 06.2019
- Leadership
- Supervising Residential Training Instructors
- Compliance
- Policies and Procedures
- Coaching statements
- Resident activity calendars
- Resident attendance sheets
- Behavior Reports
- Schedules/reschedule medical appointments
- Transport to/from appts
- Monthly med checks
- Med destruction
- Monthly staff meetings
- Monthly Safety drills
- Quarterly Safety inspections
- Monthly managers meetings
- ISP/COS meetings
- Staff scheduling
- Tracking OT
- Staff/client ratios
- Daily work lists
- Behavior plans
- Dietary Plans
- Training new staff
- New Staff orientation packets
- 30 day, 90 day and annual evaluation packets
- Individualized consumer training packets
- Consumer satisfaction surveys
- Personal Inventory Sheets
- Tracking Client and house petty cash
- Implementation plans
- PCT Tools
- Maintenance requests
- Compliance with ADP, DDS, Med Waiver, Core Assurance standards and CMS standards
- Payroll
- Tracking staff training expiration dates
- Scheduling staff trainings
- Quickmar (MAR Audits, administering meds, med approval, d/c meds, med variance report, physician orders, and giving staff access)
- Therap (inputing attendance, Quarterly reports, annuals, ISP, tracking goal documentation, implementation plans, medical appts, scanning in medical consults, weights, review/approve GER's, Tlogs, scomms, staff trainings, giving staff access to GH or specific client, unlocking staff when locked out of Therap, and updating Individual home page)
- Microsoft Office Suites
- ARC Tampa Bay's Human Resources Committee
Education
High school or equivalent -
Schenectady High School
Schenectady, NY06.2006
Skills
- Detail-oriented approach
- Inventory control management
- Patient care
- Active listening
- Professionalism and ethics
- Telephone etiquette
- Communication skills
- Program Management
- HIPAA
- Training & Development
- Microsoft Office Suites
- Human Resources
- Senior Leadership
Certification
- CPR & AED 4/2024-4/2026
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Chiropractic Assistant
100% Chiropractic
03.2024 - Current
Receptionist
dunedin golf club
08.2023 - 03.2024
HR/Scheduling Director
Retro LifeCare
05.2022 - 04.2023
Group Home Manager
PARC, Inc
07.2019 - 05.2022
Program Manager
The ARC Tampa Bay
04.2018 - 06.2019
High school or equivalent -
Schenectady High School
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