Monet Williams
Chicago,IL
Summary
Proven Security Officer with a solid background at Titan Security, adept in incident reporting and superior customer service. Expertise in CCTV monitoring and fostering a safe, welcoming environment. Demonstrated ability to act swiftly in emergencies, enhancing safety and satisfaction. Achieved a significant reduction in security incidents, underscoring a commitment to excellence and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Security Officer
Titan Security
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Front Desk Receptionist
City Colleges of Chicago
09.2020 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Certifications - Medical Assisting
Computer Systems Institute
Chicago, IL06.2015
Skills
Report Writing
Timeline
Security Officer
Titan Security
04.2024 - Current
Front Desk Receptionist
City Colleges of Chicago
09.2020 - 12.2023
Certifications - Medical Assisting
Computer Systems Institute
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