Dedicated Support Professional with extensive experience in client transportation and telephonic assistance at Well Care Behavioral Health Services. Expertise in service delivery enhancement through collaboration and training, alongside meticulous record-keeping. Strong focus on building positive client relationships and ensuring safety through vigilant monitoring and crisis intervention.
Hi, I’m
Monette mclaughlin
Las Vegas,NV
Summary
Overview
26
years of professional experience
Work History
Well Care Behavioral Health Services
Support Staff
09.2025 - Current
Job overview
- Streamlined daily operations, supporting clinical staff for efficient workflow.
- Ensured patient records were accurate, enhancing accessibility with electronic health systems.
- Implemented new procedures with team, improving service delivery and operational efficiency.
- Addressed client inquiries promptly, showcasing adaptability and commitment to care.
- Conducted training sessions to advance knowledge of behavioral health practices.
- Facilitated onboarding of new staff, ensuring smooth integration into workplace.
New York City Transit Authority
Cleaner
07.1999 - 04.2025
Job overview
- Ensured high hygiene standards by maintaining cleanliness across various facilities.
- Enhanced cleaning efficiency through operation of vacuums and floor buffers.
- Minimized hazards by following safety protocols with cleaning materials and chemicals.
- Trained new staff on effective cleaning techniques and safety procedures.
- Identified improvement areas by conducting regular facility inspections.
- Collaborated with team members to efficiently complete tasks during busy shifts.
- Increased workplace cleanliness through thorough daily cleaning tasks and waste removal.
- Sanitized high-touch surfaces regularly to improve overall facility hygiene.
Fitzmaurice Community Service
Direct Support Professional
10.2018 - 05.2020
Job overview
- Enhanced clients' independence by assisting with daily living activities.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Implemented behavior management strategies to effectively address challenging behaviors.
- Monitored client progress and adjusted care plans based on observations.
- Fostered positive relationships by providing emotional support and companionship.
- Encouraged social interaction through engaging recreational activities.
Education
August Martin High SchoolQueens, NY
GED
07-1993
University Overview
- CPR First Aid
- Fire Safety Director
- Security Guard
Skills
- Telephone assistance
- Client transportation
- Support services
- Office equipment maintenance
- Check-ins
- Expense validation
Timeline
Support Staff
Well Care Behavioral Health Services
09.2025 - Current
Direct Support Professional
Fitzmaurice Community Service
10.2018 - 05.2020
Cleaner
New York City Transit Authority
07.1999 - 04.2025
August Martin High School
GED