Monette Santos-Moss

• Led nursing team to improve patient care standards and operational efficiency.
• Streamlined workflow processes, reducing patient wait times and improving overall satisfaction scores.
• Monitored compliance with healthcare regulations, ensuring adherence to safety protocols and best practices.
• Managed budgets and resources, optimizing staffing levels to meet fluctuating patient needs efficiently.
• Instrumental in establishing the outpatient brachytherapy anesthesia service, coordinating twice-weekly anesthesia delivery and optimizing protocols for patient safety and satisfaction

• Led cross-functional teams to enhance operational efficiency and service delivery in specialty infusion programs.
• Developed and implemented strategic initiatives that improved patient outcomes and care coordination across services.
• Streamlined infusion processes, reducing turnaround times while maintaining compliance with regulatory standards.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.

• Led implementation of operational workflows to enhance efficiency and compliance in pharmaceutical services.
• Monitored industry trends to inform strategic decisions and drive continuous improvement initiatives.

Clinical and Operations Nurse Manager - 2012-2016

Clinical and Operations Asst Nurse Manager - 2010 -2012

• Led nursing teams to enhance patient care quality and operational efficiency.
• Improved patient care by implementing evidence-based nursing practices and protocols.
• Advocated for nursing staff by participating in executive leadership meetings, communicating concerns effectively.
• Spearheaded staff recruitment efforts, attracting top-tier talent and reducing turnover rates within the department.
• Maintained strong relationships with multidisciplinary partners to foster a collaborative environment focused on high-quality patient care delivery.
• Implemented quality assurance initiatives that led to significant improvements in patient satisfaction scores.
• Instrumental in infusion center expansion adding 6 fast track/ lab and 8 infusion chairs.
• Spearheaded the creation of a dedicated Fast Track Department, streamlining patient flow and reducing wait times for infusion services.
• Led the development of specialized Clinical Trials Infusion and Bone Marrow Transplant Care units in infusion, enhancing patient outcomes and supporting advanced research initiatives.
• Developed and implemented specialized nursing training program to ensure expert care for CTI and BMT patients.

• Administered intravenous therapies and medications per physician orders to ensure optimal patient care.
• Monitored patient vitals and reactions during infusion processes, adjusting treatments per provider order for safety.
• Educated patients and families on infusion procedures, potential side effects, and home care requirements.
• Led quality improvement initiatives that streamlined infusion workflows, reducing wait times for patients.
• Managed complex infusion cases involving multiple medications simultaneously, ensuring proper dosing, compatibility, and timing to maximize treatment effectiveness.
• Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.