Moni Mosley

I was a fulfillment associate that focused on giving out online orders and delivery orders, and speaking with customers about their online orders over the phone and trying to help them solve their problems with their orders.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

I was a patient sitter being with patients for 12 hours and making sure they eat, making sure they bathe and making sure they are well taken care of in my care.