Monica Gutierrez
Waukegan,IL
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to collaborate seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
Amazon Fulfillment
Oak Creek, WI
05.2024 - 11.2024
- Fulfilled customer orders by accurately selecting the required items from the inventory shelves. Used handheld scanners to locate and gather the items. After picking, packed the orders securely for shipment, ensuring proper labeling and documentation.
- Assisted in maintaining accurate inventory records. Conducted regular cycle counts, reconcile discrepancies, and updated inventory systems.
- Operated several types of equipment such as forklifts, pallet jacks, or order pickers to move goods within the warehouse.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Shift Supervisor
ABM Industries Inc.
Kenosha, WI
03.2024 - 05.2024
- Did daily rounds throughout the warehouse ensuring building stays clean.
- Made daily schedules for employees designated areas.
- Held morning meetings and led training courses when necessary.
Certified Nursing Assistant
Southern Wisconsin Center
Union Grove, WI
03.2023 - 03.2024
- Helped patients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and feeding. Ensured patient comfort and maintained their dignity while assisting.
- Measured and recorded patients' vital signs, including temperature, blood pressure, pulse rate, and respiratory rate. Reported any significant changes to the nursing staff.
- Maintained accurate and up-to-date patient records. Documented vital signs, intake and output measurements, food consumption, and any observations about the patient's condition.
- Maintained a clean and organized patient environment. Kept patient rooms tidy, changed bed linens, and sanitized equipment.
Associate
Amazon Fulfillment
Kenosha, WI
12.2021 - 03.2023
- Fulfilled customer orders by accurately selecting the required items from the inventory shelves. Used handheld scanners to locate and gather the items. After picking, packed the orders securely for shipment, ensuring proper labeling and documentation.
- Assisted in maintaining accurate inventory records. Conducted regular cycle counts, reconcile discrepancies, and updated inventory systems.
- Operated several types of equipment such as forklifts, pallet jacks, or order pickers to move goods within the warehouse.
Registration Specialist
Orthopaedic & Spine Center of the Rockies
Lafayette, CO
08.2020 - 12.2021
- Worked Remotely in a home office setting.
- Assisted patients in scheduling appointments for medical consultations, tests, or procedures. Coordinated with healthcare providers, checked availability, and ensured that appointments are booked accurately.
- Collected and verified patient information, such as demographics, insurance details, and medical history. Entered this information into electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Helped patients navigate insurance processes. Assisted with verifying insurance coverage, explaining benefits and limitations, and guiding patients through claims procedures. Addressed patient inquiries related to medical billing and payments.
Customer Service Representative
Express Employment Professionals
Longmont, CO
08.2018 - 06.2020
- Worked Remotely in a home office setting.
- Answered customer questions and resolved their issues or concerns. This included responding to emails, live chats, or customer phone calls.
- Did billing and posted payments on customer's accounts making sure they did not have open balances.
- Processing orders and returns handled order processing, including taking orders, verifying customer information, and processing payments, assisted customers with returns, exchanges, or refunds, following the company's policies and procedures.
Education
Associate’s degree - medical assisting
Gateway Technical College
Racine, WI12.2025
Skills
- Fluent Spanish
- Certified Nursing Assistant English
- Customer service
- Vital signs
- Medical Terminology
- Attention to detail
- Computer skills
- Customer interaction
Certification
- CNA
- CPR Certification
Timeline
Associate
Amazon Fulfillment
05.2024 - 11.2024
Shift Supervisor
ABM Industries Inc.
03.2024 - 05.2024
Certified Nursing Assistant
Southern Wisconsin Center
03.2023 - 03.2024
Associate
Amazon Fulfillment
12.2021 - 03.2023
Registration Specialist
Orthopaedic & Spine Center of the Rockies
08.2020 - 12.2021
Customer Service Representative
Express Employment Professionals
08.2018 - 06.2020
Associate’s degree - medical assisting
Gateway Technical College
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