Monica Adame
DeSoto,TX
Summary
Bilingual claims customer care specialist with over 4 years of experience in insurance claims and customer service. Proficient in managing high-volume calls and email correspondence while processing claims efficiently. Recognized for strong communication skills, problem-solving abilities, and meticulous attention to detail in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ALLSTATE INSURANCE
Express Claims Customer Care Specialist
04.2022 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Handled 40+ customer calls daily while maintaining high customer satisfaction
- Investigated and processed claims timely to keep customers satisfied.
- Monitored customer feedback and identified areas of improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Children's Health
Human Resources Department
08.2018 - 06.2020
- Promoted resources and connected individuals with services to enhance access and support.
- Assisted in developing seminars and training materials to improve participant engagement and learning outcomes.
- Improved knowledge, skills, and performance through feedback and targeted professional development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate's Degree -
Dallas Community College
Dallas, TX06-2027
High School Diploma -
Cristo Rey Dallas College Prep
Dallas, TX06-2020
Skills
- Insurance claims
- Claims processing
- Detail-oriented
- Time management
- Bilingual
- Adaptability
- Problem-solving
- Customer service
Certification
- Texas Limited Line
Timeline
ALLSTATE INSURANCE
Express Claims Customer Care Specialist
04.2022 - Current
Children's Health
Human Resources Department
08.2018 - 06.2020
Associate's Degree -
Dallas Community College
High School Diploma -
Cristo Rey Dallas College Prep