Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Aguilar

Menifee,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales Representative

Verizon Wireless
Murrieta, CA
11.2017 - 04.2022
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed and implemented sales strategies to increase revenue.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Teller

Wells Fargo
Indio, CA
01.2015 - 05.2017
  • Coordinated daily cash reconciliation in high-volume location
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Maintained friendly and professional customer interactions
  • Maintained teller drawer to perform bank transactions

Shift Leader

Del Taco
Indio, CA
02.2012 - 01.2014
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Associate of Arts And Sciences - Liberal Arts And Sciences

Miracosta College
Oceanside, CA
05.2020

Some College (No Degree) - Political Science

College of The Desert
Palm Desert, CA

High School Diploma -

Indio High School
Indio, CA
05.2013

Skills

  • Lead prospecting
  • Merchandising expertise
  • Scheduling understanding
  • Service agreements
  • Client service
  • Customer service
  • Bilingual in spanish
  • Network development
  • Microsoft Word

Timeline

Sales Representative

Verizon Wireless
11.2017 - 04.2022

Teller

Wells Fargo
01.2015 - 05.2017

Shift Leader

Del Taco
02.2012 - 01.2014

Associate of Arts And Sciences - Liberal Arts And Sciences

Miracosta College

Some College (No Degree) - Political Science

College of The Desert

High School Diploma -

Indio High School

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