Monica Aguilar
Walnut,California
Summary
Capable and personable professional thriving in the public sector. Well-rounded candidate possessing customer service, administrative, and technical experience with a flair for writing. Dependable with a proven record of taking initiative and solving problems. Positive attitude and a cheerful demeanor that would make a refreshing addition to your team.
Overview
12
12
years of professional experience
Work History
Counter Services Representative
City of Pico Rivera - Department of Public Works
Pico Rivera, CA
10.2022 - Current
- Provides high-quality front counter assistance to the public
- Reviews applications and issues construction and event permits
- Assists in planning and hosting k-12 school and community outreach events
- Provides written/digital updates to public relations department regarding upcoming public works projects
- Reviews residential building plans on behalf of public works department
- Logs and routes development project plans for review
- Tracks and maintains annual testing certificates for the water backflow prevention program
Eligibility Worker II
L.A. County - Department of Public Social Services
Los Angeles, CA
10.2021 - 10.2022
- Interviewed applicants and participants receiving public assistance to obtain and analyze eligibility data
- Explained provisions, regulations, policies, and legal rights and responsibilities as a program participant
- Entered applicant's data into system and reviewed computer generated reports for accuracy
- Participated in public outreach events to inform the public of assistance programs and available resources
Intermediate Clerk
L.A. County - Los Angeles General Medical Center
Los Angeles, CA
11.2019 - 10.2021
- Registered patients for their clinic visit and prepared necessary intake forms
- Assisted patients with questions/concerns regarding their appointment in person and over the phone
- Assisted clinical social worker by interviewing patients to determine their need and provide information about county resources
- Managed clinic's scheduling book and various excel spreadsheets with clinic data
Administrative Assistant
Hasco Oil Company
Long Beach, CA
10.2014 - 02.2017
- Answered phone calls, took messages, managed calendar, made travel arrangements, and sorted mail
- Entered data for accounts payable and mailed checks to vendors
- Assisted accounts receivables by processing electronic check deposits to company's bank account
- Assisted payroll by keeping track of employee hours and making changes to withholdings as requested
- Maintained personnel files, customer files, and vendor files
- Designed and maintained company's website and social media platforms
- Sent email campaigns to potential customers to promote products and sales
Office Assistant
University of Southern California
Los Angeles, CA
08.2012 - 05.2014
- Answered and routed calls to specific staff and faculty members within the department
- Helped plan and host student and faculty events and meetings
- Created printed and digital materials needed for events and promoted events using department's social media accounts to inform students, faculty, and staff
- Created spreadsheets using Microsoft Excel to track department data such as student engagement, student advisement, and other important information
- Ordered and stocked office supplies for the department
- Sent mass email announcement reminders to students and faculty
- Scheduled and kept track of student advisement appointments
Education
Bachelor of Arts in Communication -
University of Southern California
05.2014
Skills
- Customer Service
- Problem Resolution
- Communications
- Writing
- Microsoft Office
- Public Outreach
- Content Creation
- Public Speaking Skills
- Records Management
- Project Coordination
Languages
Spanish
Native/ Bilingual
Timeline
Counter Services Representative
City of Pico Rivera - Department of Public Works
10.2022 - Current
Eligibility Worker II
L.A. County - Department of Public Social Services
10.2021 - 10.2022
Intermediate Clerk
L.A. County - Los Angeles General Medical Center
11.2019 - 10.2021
Administrative Assistant
Hasco Oil Company
10.2014 - 02.2017
Office Assistant
University of Southern California
08.2012 - 05.2014
Bachelor of Arts in Communication -
University of Southern California
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