Monica Aiken
Westminster,SC
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Power Trac
Westminster, SC
10.2019 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Fab
shop, Phillip's staffing
04.2019 - 09.2019
- Done inventory in the warehouse on the backrest we were building an shipping worked at ideal steel pulled orders for back rest inspected steel ,fabricated an tacked the backrest according to the blue print an have my fork lift cert.
Shop hand
Fabmetco
06.2016 - 07.2019
- Labor ,driver ,welded ,grinded cut metal wit torch ,painted metal,inspected raw materials.
Cashier and stocking clerk
Dollar Tree
03.2018 - 04.2019
- Role : inspected the shelves an stocked making sure all items were fronted an store was stocked with merchandise took care of customers made sure they enjoyed there trip to the store,unloaded truck.
Quality Inspector
FORCEONE at McLauglin
01.2017 - 06.2017
- I was quality inspector.
- I inspected the steel ,blue print i was a quality inspector.
- Inspected parts of steel as they come in vary in size thickness an length Field of Interest Smaw Welding Inspecting Fabrication Gmaw welding Inventory Skills Read measuring tape Certs for AWS SMAW welding Certs for forklift nccer#20549761.
Education
Welding101
Norris Mechanical
Anderson, SC04.2020
GED -
Oconee County Adult Ed
Seneca, SC08.2018
01.2017
Skills
Computer inventory, pulling orders, answering phone, hands on in warehouse
Personal Information
Read Blue prints an welding symbols
Industrial
Exposure
Industrial Visit at:
Crs, 3m,firewatch
Kirkland,Michelin, firewatch
Implant Training at:
Phillip staffing Msds,safety,ppe
Norris mechanical,nccer,safety,
Achievements Cert AWS smaw welding
Certs for fork lift exp 6/22
Nccer#20549761
Curricular
Activities
Co-Curricular
tig welding
Extra-Curricular
Pipewelding
Strength Dependable patience responsible
Hobbies Go to the river
Declaration I hereby declare that the above written particulars are true to the best of my
knowledge and belief.
Date :, Place : Westminster,SC
(Monica Aiken)
Timeline
Customer Service Associate
Power Trac
10.2019 - Current
Fab
shop, Phillip's staffing
04.2019 - 09.2019
Cashier and stocking clerk
Dollar Tree
03.2018 - 04.2019
Quality Inspector
FORCEONE at McLauglin
01.2017 - 06.2017
Shop hand
Fabmetco
06.2016 - 07.2019
GED -
Oconee County Adult Ed
Welding101
Norris Mechanical