Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Melissa   Doyle

Melissa Doyle

Louisville,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Dedicated self-motivated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization and customer service satisfaction.

Overview

18
18
years of professional experience

Work History

Customer Service Associate

Dillard's Inc
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Box Office Assistant and Parking Attendee

Louisville Metro-Parks Special Events Venu
09.2021 - 01.2022
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Residential and Commercial Cleaning Services

Self Employed Services
09.2008 - 08.2018
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Cleaned building floors by sweeping, mopping and scrubbing floors.
  • Maintained clean, neat and professional entrances.

Receptionist and Appointment Scheduling

Cullen Appraisal Services Inc.
08.2005 - 09.2009
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Assisted office team by making phone calls, copies and appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Teller Associate & Account Assistant

Great Financial Bank/ US Bank
07.1994 - 11.1997
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed customer transactions promptly, minimizing wait times.

Education

Basic -

Atherton High School
Louisville, KY

Certificate Of Completion - Microsoft Office ( Word, Excel, PowerPoint Etc) WPM

Adult Learning Center Continuing Education Program
Louisville, KY -Downtown Location

Commercial Arts And Advertising/Photography

Jefferson Community College Louisville Campus
Louisville, KY

Skills

  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Customer Support
  • Inbound and Outbound Calling
  • Customer Account Management
  • Administrative and Office Support
  • Patient and Empathetic
  • Proactive Self-Starter
  • Guest Satisfaction
  • Team-Oriented and Cooperative
  • Establishing and Maintaining Customer Relationships
  • Communications Strategies
  • Call Transfers
  • Merchandise Orders and Exchanges
  • Reading Comprehension
  • Excellent Attention to Detail
  • Billing Adjustments and Refunds
  • Station Preparation
  • Investigation of Claims
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Gift Wrapping Boxes
  • Exceptional Communicator
  • Positive Attitude and Energetic
  • Security Awareness
  • Telephone Answering
  • Appointment Booking
  • Office Supply Management
  • Financial Statements
  • Balancing ATM Machines
  • Phone Inquiries
  • Bank Services and Products Recommendation
  • Cash Drawer Reconciliation
  • Check Cashing
  • Signature Verification
  • Bill Payment Receipt
  • Teller Transactions
  • Deposit and Withdrawal Management

Additional Information

I was out of the workField for some time due to unexpected medical issues and the untimely passing of my 21yr old son. Everything has been addressed and I am ready to focus on my financial stability and career. I am highly motivated and progress-focused with a long-standing background in the industry . I am seeking a position that offers me the opportunity to utilize my present skills while providing the opportunity to learn new ones. In my previous roles I contributed excellent customer service skills always putting the customer first. I am a self-motivated and progress-driven individual with a track record of initiative and dependability which I believe will prove to be a valuable asset to your company. Please take a moment to review my attached resume and credentials for the position you have available and I would be very grateful for the opportunity to speak with you regarding my Candidacy for the position you have available. Thank you for your time and consideration Sincerely, Melissa S. Doyle

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Customer Service Associate

Dillard's Inc
06.2022 - Current

Box Office Assistant and Parking Attendee

Louisville Metro-Parks Special Events Venu
09.2021 - 01.2022

Residential and Commercial Cleaning Services

Self Employed Services
09.2008 - 08.2018

Receptionist and Appointment Scheduling

Cullen Appraisal Services Inc.
08.2005 - 09.2009

Teller Associate & Account Assistant

Great Financial Bank/ US Bank
07.1994 - 11.1997

Basic -

Atherton High School

Certificate Of Completion - Microsoft Office ( Word, Excel, PowerPoint Etc) WPM

Adult Learning Center Continuing Education Program

Commercial Arts And Advertising/Photography

Jefferson Community College Louisville Campus
Melissa Doyle