REBECCA E. LEACH
Olathe,KS
Summary
To obtain a position where there is the opportunity to grow and advance; A position that allows someone to utilize and excel in talents and skills as an individual, as well as in a team environment. Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
22
22
years of professional experience
Work History
Customer Service Associate
Olathe Glass
Olathe, KS
10.2015 - Current
- Assisting customers at front counter and over phone with ordering glass and answering questions, providing knowledge for customers needs, inputting inventory, stocking, and heavy lifting
- Helping steady volume of customers every day with positive attitude and focus on customer satisfaction
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developing community reputation through commitment to customer satisfaction and strong client relationships
- Offering advice and assistance to customers, paying attention to special needs or wants
- Recommending products to customers, thoroughly explaining details
- Answering multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Manager
Massage Envy Spa
Overland Park, KS
08.2009 - 08.2015
- Assisting clients before and after their appointments, answering multiple phone lines, money handling, setting up and explaining membership contracts, collections of membership dues, inventory, setting up and scheduling of clients appointments, scheduling and managing of about 20 employees, training new employees, store promotions
- Performing and developing reputation as reliable service provider with high levels of accuracy
- Managing several customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Helping increase sales goals and achieve monthly quotas
- Dedication to continuously improving sales abilities and product knowledge
Manager
Tan World
Overland, Kansas
07.2006 - 07.2009
- Business management, scheduling and management of about 20 employees, money handling, opening and closing of store location, selling and setting up membership contracts
- Team building and training employees in making sure performance levels are high to reach sales goals
- Greeting customers entering store location to ascertain what each customer wanted or needed
- Managing several customer service and administrative tasks to resolve customer issues quickly and efficiently
- Helping to increase sales goals and achieve monthly quotas
- Dedication to continuously improving sales abilities and product knowledge
Sales Representative
Destiny Advertising
Kansas City, Missouri
02.2002 - 05.2006
- Business management, team building, training of business/residential sales, working with clients such as Kansas City Royals, Cinemark, Elms Resort and Spa, Papa Johns, etc., travel, speaking with over 100 people per day
- Learning, referencing and applying product knowledge information
- Dedication to continuously improving sales abilities and product knowledge.
Restaurant Supervisor
Doubletree Hotel of Corporate Woods
Overland Park, Kansas
08.1999 - 01.2002
- Training, scheduling, and managing of over 20 employees, waitress in fine dining, hostess, bartender, room service, cashier, opening and closing of restaurant, coordinator of large holiday brunches and functions, payroll
- Providing elevated customer experiences to generate loyal clientele
- Managing several customer service and administrative tasks to resolve customer issues quickly and efficiently
Education
Associate of Applied Science - Communication Design
Johnson County Community College
05.2000
Skills
- Upselling Products and Services
- Upbeat and Positive Personality
- Customer Support
- Understanding Customer Needs
- Inputting Inventory
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Proactive Self-Starter
- Computer Proficiency
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Responding to Difficult Customers
Timeline
Customer Service Associate
Olathe Glass
10.2015 - Current
Manager
Massage Envy Spa
08.2009 - 08.2015
Manager
Tan World
07.2006 - 07.2009
Sales Representative
Destiny Advertising
02.2002 - 05.2006
Restaurant Supervisor
Doubletree Hotel of Corporate Woods
08.1999 - 01.2002
Associate of Applied Science - Communication Design
Johnson County Community College
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