Beverly Sutton
Oklahoma City,Oklahoma
Summary
Motivated Acceptance Associate of several years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Imperial PFS
10.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Education
Computer Business Systems
Southeastern Career Institute
Midland, TX08.2007
Skills
- Interpretation and Translation Services
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Correcting Discrepancies
- Understanding Customer Needs
- Customer Support
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Cancellation Processing
- Administrative and Office Support
- Team-Oriented and Cooperative
- Excellent Attention to Detail
Timeline
Customer Service Associate
Imperial PFS
10.2015 - Current
Computer Business Systems
Southeastern Career Institute
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