Ellen Conley
Huntington,WV
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
GC Services Call Center
05.2018 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Crew Member
Arbys Resturant
04.2015 - 08.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Customer Service Associate
GC Services Call Center
10.2009 - 02.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Representative
Sitel Call Center Site 1
05.2009 - 10.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
No Degree - Nursing
Marshall University
Huntington, WV06.2026
High School Diploma -
Huntington High School
Huntington, WV05.2007
Skills
- Retail Marketing
- Interpretation and Translation Services
- Safe Work Practices
- Customer Data Confidentiality
- Complex Product Knowledge
- Guest Services
- Inbound and Outbound Calling
- Food Allergies
Timeline
Customer Service Associate
GC Services Call Center
05.2018 - 08.2018
Crew Member
Arbys Resturant
04.2015 - 08.2015
Customer Service Associate
GC Services Call Center
10.2009 - 02.2010
Customer Service Representative
Sitel Call Center Site 1
05.2009 - 10.2009
No Degree - Nursing
Marshall University
High School Diploma -
Huntington High School
Similar Profiles
Kenzell MitchellKenzell Mitchell
Back Office Associate at GC Services Call CenterBack Office Associate at GC Services Call Center
Marisol MartinezMarisol Martinez
Customer Service Representative at GC Services Call CenterCustomer Service Representative at GC Services Call Center
SHEKINAH JOHNSONSHEKINAH JOHNSON
Customer Service Representative at GC Services Call CenterCustomer Service Representative at GC Services Call Center