Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keera Byrd

Atlanta,GA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Tmoblie
02.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Speicimen Technician

Quest Diagnostics
03.2014 - 02.2019
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Performed complex mechanical alignments and calibration of equipment to quality standards.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.

Stocker Associate

Walmart
01.2010 - 02.2014
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.

Education

Associate in Physical Therapy - Physical Therapy

Atlanta Metropolitan State College
Atlanta, GA
05.2015

Skills

  • Interpretation and Translation Services
  • Upselling Products and Services
  • Preparation of Demonstrations
  • MS Office Proficiency
  • Upbeat and Positive Personality

Timeline

Customer Service Associate

Tmoblie
02.2019 - Current

Speicimen Technician

Quest Diagnostics
03.2014 - 02.2019

Stocker Associate

Walmart
01.2010 - 02.2014

Associate in Physical Therapy - Physical Therapy

Atlanta Metropolitan State College

Similar Profiles

CREATE PROFILE