Margaret Marcelus Bens

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Resolved concerns with products or services to help with retention and drive sales.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Executes excellent sales floor merchandising and selling.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

Greet and check-in as they enter

Verification of customer ID and cannabis card status

Discuss and make appropriate product recommendations based on their physician's recommendation

Access and properly utilize the state's Medical Marijuana Use Registry (MMUR) in dispensing product to customers

Stay current with the latest industry and product knowledg

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.