Angel Diaz
Fayetteville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowe's
Fayetteville, AR
01.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Team Member
Honey Baked Ham
Fayetteville, AR
05.2020 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified all merchandise was properly priced and labeled.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR 05.2020
Skills
- Customer Service
- Customer Service and Assistance
- Quality Assurance
- Refunds and Exchanges
- POS System Operations
- Refund Processing
- Product Knowledge
- Stock Replenishment
- Multi-Line Phone Systems
- Guest Services
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Spanish Speaking
Timeline
Customer Service Associate
Lowe's
01.2021 - 04.2023
Team Member
Honey Baked Ham
05.2020 - 12.2020
High School Diploma -
Fayetteville High School