Summary
Overview
Work History
Skills
Languages
Timeline
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Monica Almazan

Amarillo

Summary

Dynamic General Manager with a proven track record at Denny's Restaurant, excelling in operations management and team leadership. Spearheaded initiatives that boosted sales and enhanced employee satisfaction. Skilled in training and development, I foster strong relationships with clients and vendors, ensuring financial stability and long-term growth.

Overview

10
10
years of professional experience

Work History

General Manager

Dennys Resturant
10.2024 - 01.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Store Manager

Cricket Wireless
02.2024 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Manager

Ezpawn
10.2020 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Lead Inventory Specialist

Toot N Totum
12.2017 - 09.2020
  • Managed vendor relationships to negotiate favorable pricing, terms, and delivery schedules.
  • Collaborated with cross-functional teams to improve overall supply chain efficiency and communication.
  • Proactively addressed potential bottlenecks in the supply chain by anticipating challenges and developing contingency plans.
  • Implemented robust quality control measures for incoming shipments, reducing instances of damaged or incorrect products.
  • Led a team of inventory specialists, providing guidance, support, and performance feedback to drive success.

Assistant Manager

Chicken Express - Katy
08.2014 - 09.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Motivation

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Dennys Resturant
10.2024 - 01.2025

Store Manager

Cricket Wireless
02.2024 - 09.2024

Assistant Manager

Ezpawn
10.2020 - 07.2024

Lead Inventory Specialist

Toot N Totum
12.2017 - 09.2020

Assistant Manager

Chicken Express - Katy
08.2014 - 09.2017

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Monica Almazan