Monica Alvarado
Summary
Recent graduate with a Bachelor of Arts in Art History from Rutgers University and Douglass Residential College, with minors in International and Global Studies, and Women's and Gender Studies. Seeking a career in arts, museums, or related fields. Proven experience in museum operations and visitor services, honed through a gallery attendant role at the Zimmerli Art Museum. Recognized for academic excellence with multiple honors and scholarships, including membership in Phi Beta Kappa and a School of Arts and Sciences Excellence Award. Proficient in both English and Spanish.
Overview
6
6
years of professional experience
Work History
Visitor Experience Ambassador
The Metropolitan Museum of Art
10.2024 - 01.2025
- Coordinate queue management & ensure efficient entry for guests/members at the U.S. most visited museum.
- Oversee ticket validation and efficiently manage crowd flow at exhibitions and gallery entrances.
- Deliver outstanding visitor service through personalized wayfinding and tailored recommendations.
- Facilitate engagement with the museum's extensive offerings, enhancing overall visitor satisfaction.
- Communicate museum policies and maintain up-to-date knowledge of exhibitions, galleries, and operations.
Barista
Starbucks
02.2022 - 10.2024
- Received "Partner of the Quarter" in Spring 2024.
- Delivered seamless service by soloing café operations, mobile bar setup, and POS transactions.
Gallery Attendant
Zimmerli Art Museum, Rutgers University
05.2023 - 05.2024
- Managed the front desk of one of the largest university art museums that houses over 60,000 works of art.
- Greeted visitors, answered phone calls, and provided museum information and policies to guests.
- Monitored artwork in a 70,000-square-foot facility through security cameras and rounds around the museum.
- Supported Spark Night, which consisted of free themed special events every first Thursday of the month.
- Setting up and breaking down seating arrangements as needed for public and private events.
- Ensured artwork was carefully observed from a proper distance by guests in a respectful manner.
- Collaborated with museum staff to enhance visitor experience through efficient and courteous service.
Retail Sales Associate
Party Corner
06.2019 - 06.2022
- Assisted customers by recommending products and ensuring a positive shopping experience.
- Prepared and fulfilled approximately balloon orders for pick-up and delivery, maintaining accuracy/efficiency.
- Managed inventory by unloading trucks, conducting stock counts, and restocking merchandise to maintain store organization.
- Handled customer inquiries via phone, assisting with rental reservations and balloon order placements to ensure smooth transactions.
- Processed purchases using a POR/POS system, ensuring accurate itemization and efficient checkouts.
Education
Bachelor of Arts - Art History, International and Global Studies, Women's and Gender Studies
Rutgers University and Douglass Residential College
New Brunswick, NJ05.2024
Skills
- Communication (English and Spanish)
- Team Collaboration
- Academic Research
- Cultural Competency
- Multitasking in fast-paced environments
- Customer Service
- Microsoft Office Suite (PowerPoint, Teams, Word)
- Google Workspace (Google Docs, Forms, Sheets, Slides)
- Email Management (Gmail, Outlook)
- Video Conferencing Tools (Google Meet, Zoom)
- Canvas (Course Management, Assignment Submission)
Timeline
Visitor Experience Ambassador
The Metropolitan Museum of Art
10.2024 - 01.2025
Gallery Attendant
Zimmerli Art Museum, Rutgers University
05.2023 - 05.2024
Barista
Starbucks
02.2022 - 10.2024
Retail Sales Associate
Party Corner
06.2019 - 06.2022
Bachelor of Arts - Art History, International and Global Studies, Women's and Gender Studies
Rutgers University and Douglass Residential College
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