Monica Alvarado
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Supervisor
In N Out Burgers
04.2022 - 03.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Scheduleall employees coordinately, and sufficiently to have a good working environment.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
Field Worker Leader
Corteva Agricultural
06.2020 - 11.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Bilingual translator (Spanish)
- Assisted with post-harvest activities such as processing, packing, storing, or transporting produce while ensuring quality standards were upheld consistently throughout the supply chain process.
- Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker
Stylist
Great Clips
01.2014 - 06.2019
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate of Completion - Cosmetology
Sutter Beauty College
Yuba City, CA05.2014
General Education
Sacramento State University
Sacramento, CA06.2012
High School Diploma -
Dixon High School
Dixon, CA06.2011
Skills
- Bilingual
- Fast learner
- Hard Worker
- Customer service
- QuickBook Online
- Microsoft Excel
- Microsoft Access
- Communications
- Typing
- Customer Engagement
- Problem-Solving
- Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Online chat and email
References
Available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
In N Out Burgers
04.2022 - 03.2024
Field Worker Leader
Corteva Agricultural
06.2020 - 11.2022
Stylist
Great Clips
01.2014 - 06.2019
Certificate of Completion - Cosmetology
Sutter Beauty College
General Education
Sacramento State University
High School Diploma -
Dixon High School
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