Monica Alvarado
Fresno,CA
Summary
Dedicated front desk receptionist with over 10 years of experience in patient interactions and front desk functions. Expertise in scheduling appointments, processing patient forms, and maintaining accurate records, contributing to a seamless patient experience.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Fresno Sleep Wake Center
Fresno, CA
10.2022 - Current
- Answer multi-line phone system, directing calls to appropriate staff members.
- Scheduled patient appointments and maintain accurate calendar entries.
- Processed patient forms and verified insurance information efficiently.
- Utilize electronic health record systems for accurate data entry and retrieval tasks.
- Answer incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handle payment processing and provided customers with receipts and proper bills and change.
Front Desk Receptionist
Digestive and Liver Disease Medical Center
Fresno, CA
01.2022 - 10.2022
- Managed front desk operations and ensured smooth patient check-in processes.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Scheduled patient appointments and maintained accurate calendar entries.
- Processed patient forms and verified insurance information efficiently.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
Administrative Assistant
Valley Sleep Diagnostics
Fresno, CA
01.2020 - 09.2021
- Managed patient scheduling and appointment confirmations for sleep studies.
- Coordinated communication between patients and medical staff regarding procedures.
- Maintained accurate patient records in electronic health systems.
- Assisted in preparing documentation for insurance claims and authorizations.
Lead Front Desk Receptionist
Clinica Sierra Vista
Fresno, California
02.2014 - 06.2019
- Greeted and assisted patients in a friendly and professional manner.
- Managed appointment scheduling using electronic health record systems.
- Maintained front desk organization and cleanliness daily.
- Handled patient inquiries and resolved issues promptly.
Education
Associate of Science -
San Joaquin Valley College
Fresno06-2012
Skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Payment processing
- Data entry
- Customer relationship management
- Front desk operations
- Patient communication
- Conflict resolution
- Multiline phone management
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Fresno Sleep Wake Center
10.2022 - Current
Front Desk Receptionist
Digestive and Liver Disease Medical Center
01.2022 - 10.2022
Administrative Assistant
Valley Sleep Diagnostics
01.2020 - 09.2021
Lead Front Desk Receptionist
Clinica Sierra Vista
02.2014 - 06.2019
Associate of Science -
San Joaquin Valley College