Summary
Work History
Education
Skills
Timeline
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Monica Alvarez

48-11 186th Street,NY

Summary

Dynamic and results-driven professional with strong leadership and customer service skills, honed as a Waitress Supervisor at Cafa Palermo. Proven ability to enhance service quality and train staff effectively. Bilingual in Spanish and English, with expertise in cleaning and sanitation, ensuring high standards and client satisfaction.

Work History

Waitress Supervisor

Cafa Romana
01.2013 - Current
  • Supervised daily operations of waitstaff, ensuring high service standards and efficiency.
  • Trained new staff on service protocols and menu details to enhance customer experience.
  • Coordinated inventory management, optimizing stock levels for timely service delivery.
  • Resolved customer inquiries and complaints promptly, maintaining satisfaction and loyalty.

House Cleaner

House Cleaning Services
01.2009 - 01.2010

Performed cleaning of Kitchen's,

Bathrooms, Bedrooms, and

common areas.

  • Ensured consistent quality of service through routine inspections and feedback.
  • Developed customized cleaning plans based on client preferences and needs.
  • Managed inventory of cleaning supplies, optimizing usage and cost-efficiency.
  • Conducted thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.

Education

High School Diploma -

San Jose De Palmira High School
Medellin,Colombia

Skills

  • Team work
  • Cleaning & Sanitation
  • Speak Spanish , English

  • Time Management
  • Strong leadership
  • Customer Service

Timeline

Waitress Supervisor

Cafa Romana
01.2013 - Current

House Cleaner

House Cleaning Services
01.2009 - 01.2010

High School Diploma -

San Jose De Palmira High School
Monica Alvarez