Monica Anjos
Dallas,GA
Summary
Aggressive Caller with dynamic personality and over 2 years of experience prospecting new business engagements by making high volume of cold calls. Motivated and persistent professional with proven background meeting or exceeding sales quotas by optimizing workflows. Tech-savvy.
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
5
5
years of professional experience
Work History
Packer
Sam's Club
09.2021 - 02.2023
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Proved successful working within tight deadlines and a fast-paced environment.
Packer/Customer Service Representative
Medline
04.2020 - 01.2021
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled containers, container tags or products.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Placed items into bags, boxes or other containers.
Customer Service (cold Caller)
OmniPresent
05.2018 - 03.2020
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
High School Diploma -
East Providence High School
East Providence, RI06.2002
Skills
- Bilingual in Portuguese
- Time management
- Worked in customer service for over 20 years
- Attentive to detail
- Fast learner
- Call Control
- Patience and Persistence
- Customer Service
- Documentation And Reporting
- Order Processing
- Outbound and inbound calls
- Call Documentation
Languages
Portuguese
Native or Bilingual
Timeline
Packer
Sam's Club
09.2021 - 02.2023
Packer/Customer Service Representative
Medline
04.2020 - 01.2021
Customer Service (cold Caller)
OmniPresent
05.2018 - 03.2020
High School Diploma -
East Providence High School
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