Monica Arevalo
Sacramento,CA
Summary
Reliable and Experienced Office Assistant skilled at organization, time management and multitasking abilities, that remains on-task and ready for daily demands. Proficient in using diverse software to produce professional reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Angell Medical Spa
Sacramento
04.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
Call Center Representative
Health Net Centene
11.2022 - 04.2023
- Maintained strong call control and quickly worked through scripts to address problems.
- Effectively manage workload while in a fast-paced environment
- Use critical thinking and resources to solve customer issues
- Helped customers experience the culture and dedication of the company.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Phlebotomist
Revolutions Naturopathic
02.2022 - 11.2022
- Greet all patients with a friendly and approachable demeanor
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Handle front desk tasks such as filing, answering phone calls, and checking in patients.
- Scheduled appointments for patients via phone and in person.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Lead Medical Assistant
Cal Urgent Care
Sacramento, CA
07.2020 - 02.2022
- Supervised, trained and coached team of 5 extern medical assistants every two months.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Assisted patients with registration, new patient paperwork and check-out process.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Phlebotomy Technician -
MTI College
Sacramento, CA11.2021
Medical Assistant Certification -
MTI College
Sacramento, CA10.2021
Skills
- Mail Sorting and Distribution
- Multitasking and Prioritization
- Administrative skills
- Time Management
- Issue Resolution
- Friendly and team oriented
- Information Confidentiality
- Inventory Management
- Calendar Management
- Call handling
- Data Entry
- Front Office Management
- Organizing and Categorizing
- Dependable and Adaptable
- Proficient in Microsoft Office
Volunteer Experience
Volunteered for Juneteenth event which took place June 2022. Assisted with assembling tents, arranging banners, and prepping and moving equipment for the event.
Timeline
Patient Care Coordinator
Angell Medical Spa
04.2023 - Current
Call Center Representative
Health Net Centene
11.2022 - 04.2023
Phlebotomist
Revolutions Naturopathic
02.2022 - 11.2022
Lead Medical Assistant
Cal Urgent Care
07.2020 - 02.2022
Phlebotomy Technician -
MTI College
Medical Assistant Certification -
MTI College
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