JESSICA PICHARDO
Riverside,CA
Summary
Highly motivated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Experienced in administrative support, customer service, medical and scheduling. Skilled in working independently, managing multiple tasks efficiently, and quickly learning new systems and procedures.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Pacific Pulmonary Medical Group
Riverside, CA
03.2025 - Current
- Coordinated patient appointments and managed scheduling for optimal resource allocation.
- Assisted patients with insurance inquiries and explained coverage options clearly.
- Communicated effectively with healthcare providers to relay patient information promptly.
- Coordinated patient schedules and appointments using electronic health record systems.
- Assisted healthcare providers with patient intake and medical documentation processes.
- Managed insurance verification and authorization for scheduled procedures.
- Educated patients about available resources and support services for pulmonary conditions.
- Maintained accurate records of all patient care activities using electronic health record systems.
Receptionist/Termite Report Typist
Elite Pest Management
10.2023 - 03.2025
- Provide clerical and administrative support to ensure smooth office operations.
- Type and process termite reports using field routes software. Once complete, submitted to the state.
- Manage incoming calls, emails, and customers inquiries efficiently.
- Schedule appointments for the HOA and coordinate service requests.
- Maintain organized filing system, handle data entry skills, and check processing.
Scheduler
Xerox Image Source
05.2019 - 04.2021
- Scheduled and coordinated services for customers and vendors, both in and out of state.
- Provided excellent customer service by handling inquiries and resolving issues.
- Assisted with project coordination out of state with service technicians remotely.
- Communicated daily with sales representatives, management, and school districts.
Customer Service Representative
Xerox Image Source
12.2018 - 05.2019
- Taking customer orders, verifying details, and ensuring accurate processing.
- Assisted the service department on scheduling analytical calls for the service technicians.
- Addressing questions about products, services, pricing, and account details.
- Establishing positive rapport with customers and maintaining a high level of customer service.
Education
Medical Assistant Degree -
North West College
Riverside, CAHigh School Diploma -
La Sierra High School
Riverside, CASkills
- Clerical and administrative support
- Scheduling
- Multitasking and prioritization
- Data entry
- File management
- Project Coordination
- Mail Distribution
- Payment Processing
- Account Management
- Communication skills
- Typing speed 55 WPM
- Outlook
- Excel
- Field Routes software
- Nexgen software
- Patient scheduling
- Insurance verification
- Medical documentation
References
Available Upon Request.
Timeline
Patient Care Coordinator
Pacific Pulmonary Medical Group
03.2025 - Current
Receptionist/Termite Report Typist
Elite Pest Management
10.2023 - 03.2025
Scheduler
Xerox Image Source
05.2019 - 04.2021
Customer Service Representative
Xerox Image Source
12.2018 - 05.2019
Medical Assistant Degree -
North West College
High School Diploma -
La Sierra High School