Monica Armani
Fontana,California
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
4
4
years of professional experience
Work History
Administrative Assistant, Trainer
Nordstrom
03.2021 - 10.2022
- Supporting associates and managers by providing information, analyzing/compiling budget reports and spreadsheets
- Examining business metrics and report them on a weekly basis
- Updating employee data, reporting on production, accountability, attendance and indirect roles
- Utilizing Microsoft Suite and Excel to efficiently complete daily tasks and additional requests
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Drafted correspondence and other documents for department heads in company's voice.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Developed strategies to streamline and improve office procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted development and implementation of new administrative procedures.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Interim Retail Sales Manager
T-Mobile
11.2018 - 03.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Demonstrating products, leading team in sales & creating sales strategies
- Analyzing hourly metrics pertaining to associate's sales & sending reports to leadership
- Troubleshooting devices & transparently answering guest questions being a hub of information
- Coordinating employee events and sales competitions between employees
- Connecting with leadership to produce sales goals for both employees and the store as a unit
Education
No Degree - Law (Pre-Law)
Chaffey College
Rancho Cucamonga, CA05.2024
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05.2018
Skills
- Salesforce
- Graphic Design
- Organization
- Collaborating
- Solving/Suggesting Solutions
- Microsoft Office
- Employee Performance Reviews
- Orientation Procedures
- Corporate Training Programs
- Clerical Support
- Safety Awareness
- Individual Trainings
- Innovative Training Approaches
- Curriculum Design
- Training Manuals and Materials
Accomplishments
- Recognized by customers and Regional Supervisor for expedient and effective service.
- Responded to over 20 customer inquiries each day.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and staff.
- Training - Responsible for training new employees to ensure continued quality of customer service.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Policy Development - Developed and implemented employee manual outlining proper business procedures and office policies for specific topics.
Timeline
Administrative Assistant, Trainer
Nordstrom
03.2021 - 10.2022
Interim Retail Sales Manager
T-Mobile
11.2018 - 03.2021
No Degree - Law (Pre-Law)
Chaffey College
High School Diploma -
Los Osos High School
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