Monica Armenta
Vancouver,WA
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
3
3
years of professional experience
Work History
Client Relationship Consultant III
USBANK CORP
04.2022 - Current
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Onboarded and managed new client accounts to boost retention rates.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated new staff on organizational mission and goals to help employees achieve success.
Bookkeeper
EAS LLC
06.2021 - 03.2022
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed payroll for employees and maintained detailed records of procedures.
- Developed and implemented procedures to improve accounting efficiency.
- Completed tax forms in compliance with legal regulations.
Bank Teller I
Keybank
02.2021 - 07.2021
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Arts - Accounting, Communications, Human Development
Columbia Basin College
Pasco, WA03.2022
Associate of Business Administration - Business Administration
Columbia Basin College
Pasco, WA09.2021
Skills
- BIlingual English/Spanish
- Client Relationships
- Best Practices Implementation
- Business Analysis
- Cultural Awareness
- Analysis & Evaluation
- Business Planning
Timeline
Client Relationship Consultant III
USBANK CORP
04.2022 - Current
Bookkeeper
EAS LLC
06.2021 - 03.2022
Bank Teller I
Keybank
02.2021 - 07.2021
Associate of Arts - Accounting, Communications, Human Development
Columbia Basin College
Associate of Business Administration - Business Administration
Columbia Basin College