Monica Arzu
Bronx
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Childrens Aid
10.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Verified patient insurance eligibility and entered patient information into system.
Medical Assistant Ob/GYN Medical Assistant
Urban Health Plan
01.2018 - 10.2022
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to a positive work environment by collaborating with colleagues on daily tasks and patient care.
- Maintained full compliance with HIPAA regulations in all aspects of patient interaction and recordkeeping.
- Provided exceptional support to physicians during examinations, ensuring patient comfort and understanding.
Education
Metropolitan High School
The Bronx, NYNo Degree - Certified Clinical Medical Assistant
Hostos Community College
Bronx, NY10-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient intake
Timeline
Patient Service Representative
Childrens Aid
10.2023 - Current
Medical Assistant Ob/GYN Medical Assistant
Urban Health Plan
01.2018 - 10.2022
Metropolitan High School
No Degree - Certified Clinical Medical Assistant
Hostos Community College
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