Monica Avalos
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Bilingual professional.
Highly skilled Phlebotomy Technician with experience in various medical settings. Possess strong knowledge of venipuncture techniques, patient care and safety protocols. Known for maintaining calm under pressure while ensuring efficient sample collection and processing. Contributed to improved patient satisfaction through empathetic communication and precise procedures.
Efficient Phlebotomy Technician known for high productivity and ability to complete tasks swiftly with precision. Skilled in venipuncture, patient preparation, and specimen handling. Excel in communication, empathy, and adaptability, ensuring positive patient experiences while maintaining accuracy and safety protocols.
Compassionate professional in healthcare, adept at performing venipuncture and blood collection tasks with precision and care. Known for maintaining high productivity levels and efficiently completing procedures to uphold patient comfort and accuracy. Skilled in specimen handling, data entry, and patient education, ensuring safe and effective practices. Excel in communication, empathy, and adaptability, fostering positive patient experiences and efficient clinical workflows.
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Skilled EKG Technician with background in cardiac monitoring and diagnostic testing. Experience includes performing electrocardiograms, stress tests, Holter monitors, and assisting physicians with pacemaker evaluations. Strengths include in-depth knowledge of cardiac anatomy and physiology, adept at interpreting EKG results, patient-focused care, and strong team collaboration skills. Previous roles have contributed to improved patient outcomes through accurate diagnostics and prompt reporting of critical findings.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Direct Support Professional
Mountain shadows homes
Riverside, California
09.2011 - Current
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals with daily living activities and personal care needs.
- Coordinated recreational activities to promote social interaction and engagement.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Communicated effectively with families regarding client needs and progress updates.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided personal care and support to individuals with disabilities.
- Assisted clients in daily living activities and personal hygiene routines.
- Developed and implemented personalized care plans for each individual.
- Coordinated recreational activities to promote social engagement and inclusion.
- Monitored client behavior and reported changes to the care team.
- Attended training sessions to enhance skills in client support techniques.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted clients with maintaining good personal hygiene.
Medical Receptionist
Advance professional imaging
Buena Park, California
04.2008 - 05.2011
- Scheduled patient appointments and managed front desk operations.
- Maintained patient records using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communication between medical staff and patients.
- Ensured a welcoming environment for patients and visitors.
- Processed medical forms and maintained compliance with regulations.
- Handled incoming calls and directed them to appropriate departments.
- Collaborated with team members to streamline office workflows.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
CPT1 Phlebotomy Technician License - Phlebotomy Technician
Phlebotomy Training Specialist
08.2025 - 10.2025
National Healthcare Certification - Electriccardiogram Technician
Phlebotomy Training Specialist
09.2024 - 09.2024
Los Amigos High School
Fountain Valley, CACertificate Of Completencies - Merchandising / Specialty Retailing
Central Country Regional Occupational Program
09.2002 - 01.2003
Certificate Of Completencies - Computer Application Specialist
Central Country Regional Occupational Program
01.2002 - 06.2002
Skills
- Medical terminology
- Patient care
- Team collaboration
- Electronic health records
- Vital signs monitoring
- Time management
- Specimen labeling procedures
- Sanitation and sterilization
- Health education
- Quality control guidelines
- Order of draw
- Patient confidentiality
- Infection control
- Capillary puncture
- HIPAA
- Health and safety
- Laboratory procedures understanding
- Lead placement
- Vital signs measurement
- ECG (12-lead ECG)
- Biohazard disposal
- Patient preparation
- Venipuncture and capillary puncture
Languages
English
Professional
A1
Spanish
Professional
A1
Certification
- Certified electriccardiogram technician National healthcare certification organization certificate number E24100268. Issued 9/2024
- Certified Phlebotomy Technician 1Cdph license number cpt 02532315, issued 12/2025
- American heart association
Cpr card ecard code 255419239026
Issued 3/2025 - Certificate of competencies / computer applications specialist
- Certificate of competencies / merchandising / specialist retailing
Timeline
CPT1 Phlebotomy Technician License - Phlebotomy Technician
Phlebotomy Training Specialist
08.2025 - 10.2025
National Healthcare Certification - Electriccardiogram Technician
Phlebotomy Training Specialist
09.2024 - 09.2024
Direct Support Professional
Mountain shadows homes
09.2011 - Current
Medical Receptionist
Advance professional imaging
04.2008 - 05.2011
Certificate Of Completencies - Merchandising / Specialty Retailing
Central Country Regional Occupational Program
09.2002 - 01.2003
Certificate Of Completencies - Computer Application Specialist
Central Country Regional Occupational Program
01.2002 - 06.2002
Los Amigos High School