Diamond Nelson
Lafayette,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Mary Lee's House of Love Adult Day Healthcare
Sunset, LA
03.2023 - Current
- Answered phones, entertained clients, maintained a positive work environment, documented daily activities, performed daily vital signs, worked in Microsoft Excel and Word, worked with the LASRS system, provided customer service, conducted in-house wellness checks, monitored health statuses
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Night Shift Supervisor
COMPLETEFUL TECHNOLOGIES LLC
Lafayette
10.2020 - 03.2023
- Maintained embroidery machines, provided customer service, conducted staff orientation, managed small groups, handled on-call duties, performed production maintenance, packaging, and shipping, maintained a clean and safe work environment
Intake Specialist
KAIROS counseling services
Lafayette
09.2021 - 12.2022
- Answered phones, collected payments, maintained a positive work environment, confirmed and scheduled appointments, worked in Advance MD EMR, worked in Microsoft Excel and Word, provided customer service
Office Manager
La Belle Center for Cosmetic Surgery
Lafayette
12.2016 - 09.2021
- Answered phones, booked surgeries, handled payment options, maintained a positive work environment, handled finances, ran the office, sterilized and packed surgery instruments, assisted during surgeries, certified for Thermistor
Medical Assistant
Stroke Scan Inc
Katy, TX
04.2014 - 05.2016
- Prepared patients for examination, booked and confirmed appointments, answered telephones, conducted blood pressure checks, tested for Afib and bone density, performed finger sticks for various tests, performed venipuncture and specimen collections, took vital signs and ankle-brachial index (ABI)
Internship
Regional Orthopedic & Sports Medicine
Lafayette
07.2013 - 08.2013
- Booked and confirmed appointments, answered telephones, performed pre-authorization and insurance verification, trained in medical billing, took vitals for in-office patients, filed patient charts
25Q
Army National Guard
Lafayette
10.2011 - 03.2012
- Performed basic patrols, maintained discipline, utilized organizational skills
Education
Some college - Medical Assistant
Unitech Training Academy
08.2013
Technical school - Phlebotomy Technician
Acadiana Area Career College
12.2010
High school diploma or GED - Gender Studies
Northside High School
05.2009
Skills
- Scheduling
- Billing
- Payroll
- Accounts Payable
- Quickbooks
- Receptionist
- Data Entry
- Microsoft Excel
- MailChimp
- Office Management
- Medical Billing
- Venipuncture
- Medical office experience
- HIPAA
- Windows
- Transmissions
- Insurance Verification
- Experience Administering Injections
- Medical Scheduling
- EMR Systems
- Phlebotomy
- Patient Care
- Vital Signs
- Medical Records
- Medical Terminology
- Email Marketing
- Community Activities
- Patient Management
- Project Management
- Behavior Redirection
- Status Updates
- Cooking And Meal Preparation
- Nutrition
Certification
- CPR Certification
- Top Secret ClearanceCertified Medical Assistant
- BLS Certification
Additional Information
Efficient and well organized, with solid planning and problem-solving skills, Proficient in achieving significant results in a timely manner, Knowledgeable in customer service, patient care, and chart preparation, Experienced in Microsoft Word, PowerPoint, Booker, Mail Chimp, Eager for a challenging career opportunity as well as growth and stability within a company
Military Service
United States National Guard, pfc
References
References available upon request.
Timeline
Direct Support Professional
Mary Lee's House of Love Adult Day Healthcare
03.2023 - Current
Intake Specialist
KAIROS counseling services
09.2021 - 12.2022
Night Shift Supervisor
COMPLETEFUL TECHNOLOGIES LLC
10.2020 - 03.2023
Office Manager
La Belle Center for Cosmetic Surgery
12.2016 - 09.2021
Medical Assistant
Stroke Scan Inc
04.2014 - 05.2016
Internship
Regional Orthopedic & Sports Medicine
07.2013 - 08.2013
25Q
Army National Guard
10.2011 - 03.2012
Some college - Medical Assistant
Unitech Training Academy
Technical school - Phlebotomy Technician
Acadiana Area Career College
High school diploma or GED - Gender Studies
Northside High School
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