Monica Balbuena
Eagle Pass ,TX
Summary
Experienced with inventory management, including receiving, sorting, and logging shipments. Utilizes inventory software to maintain accurate records and supports team operations. Track record of enhancing warehouse efficiency and ensuring timely processing of deliveries.
Overview
14
14
years of professional experience
Work History
Receiving Clerk
Lowes Home Improvment
Eagle Pass, TX
08.2023 - 10.2024
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Receiving Manager
Lowes Home Improvment
Eagle Pass, TX
08.2022 - 09.2023
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
Cash Office Clerk
Lowes Home Improvment
Eagle Pass, TX
08.2018 - 08.2021
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
Customer Service Representative
Lowes Home Improvment
Eagle Pass, TX
03.2011 - 2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
C.C Winn High School
Eagle Pass, TX06.2008
Skills
- Shipping and receiving
- Warehouse organization
- Invoice verification
- Material handling
Languages
Spanish
Native or Bilingual
Timeline
Receiving Clerk
Lowes Home Improvment
08.2023 - 10.2024
Receiving Manager
Lowes Home Improvment
08.2022 - 09.2023
Cash Office Clerk
Lowes Home Improvment
08.2018 - 08.2021
Customer Service Representative
Lowes Home Improvment
03.2011 - 2018
C.C Winn High School