Monica Barber
Yulee,FL
Summary
Customer-focused professional with 19 years of experience delivering exceptional service in regulated, high-pressure environments. Proven ability to uphold safety and compliance standards, de-escalate concerns with empathy, and collaborate as part of a unified team to ensure a safe and positive guest experience.
Overview
2026
2026
years of professional experience
Work History
Office Specialist
Baptist Nassau Obgyn
Fernandina Beach, FL
02.2023 - Current
- Deliver compassionate, respectful service to patients while strictly following privacy, safety, and compliance standards.
- Manage high volumes of in-person and phone interactions, prioritizing needs efficiently in a fast-paced environment.
- Calmly de-escalate tense situations while enforcing policies designed to protect patient safety and confidentiality.
- Working closely with clinical and administrative teams to ensure smooth daily operations and positive experiences.
- Responsibilities include answering daily calls, insurance verification, handling incoming and outgoing medical records, and updating patient charts.
Client Service Representative
Bank of America Merrill Lynch
Jacksonville, FL
10.2022 - 01.2023
- Provided high-level customer support while handling sensitive and confidential financial information.
- Navigated multiple systems simultaneously to resolve client concerns efficiently and accurately.
- Educate clients on procedures and services using clear, professional communication.
- Maintained security clearance and adhered to strict compliance standards.
Claims Benefit Specialist
CVS Aetna
Jacksonville, FL
11.2021 - 10.2022
- Processed and reviewed sensitive medical claims while adhering to detailed policies and regulations.
- Demonstrated strong attention to detail and accountability in decision making.
- Communicate outcomes clearly and professionally to management.
Referral Coordinator
Baptist Primary Care
Fernandina Beach, FL
07.2015 - 10.2021
- Verified insurance, obtained authorizations, and supported administrative operations in a busy medical office environment.
- Served as a consistent, calm point of contact for patients navigating stressful situations.
- Balanced multiple priorities while maintaining accuracy and professionalism.
Customer Service Representative
UF Health Shands Hospital
Jacksonville, FL
08.2011 - 07.2015
- Provided front-line customer service, scheduling, and payment processing in a fast-paced, high-volume healthcare setting.
- Maintain organized records and ensure smooth daily operations.
- Delivered exceptional customer support to patients and families in high-pressure environments.
- Resolved complex inquiries using electronic health records.
Food Counter Attendant
The Loop Pizza Grill
Fernandina Beach, FL
2007 - 08.2018
- Operated cash register efficiently to process customer orders and handle payments.
- Prepared and assembled food items according to established recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Assisted in training new staff on food preparation techniques and customer service protocols.
Education
Medical Assistant Program
Sanford Brown Institute
Jacksonville, FL01-2011
High School Diploma -
Fernandina Beach High
Fernandina Beach, FL06-2008
Skills
- Safety & Policy Compliance
- Customer service Excellence
- Conflict De-escalation
- Clear Verbal Communication
- Attention to Detail
- Remaining Calm Under-Pressure
- Team Collaboration
- Multitasking in High-Pressure Environments
- Cultural Sensitivity & professionalism
- Time Management
- Food Safety
Timeline
Office Specialist
Baptist Nassau Obgyn
02.2023 - Current
Client Service Representative
Bank of America Merrill Lynch
10.2022 - 01.2023
Claims Benefit Specialist
CVS Aetna
11.2021 - 10.2022
Referral Coordinator
Baptist Primary Care
07.2015 - 10.2021
Customer Service Representative
UF Health Shands Hospital
08.2011 - 07.2015
Food Counter Attendant
The Loop Pizza Grill
2007 - 08.2018
Medical Assistant Program
Sanford Brown Institute
High School Diploma -
Fernandina Beach High