Monica Barcenas
Sylmar,CA
Summary
Motivated professional seeking growth within Kaiser Permanente. Committed to contributing to a progressive organization and leveraging full potential in a challenging environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Optician/Contact Lens Fitter
Kaiser Permanente
Woodland Hills, CA
07.2016 - Current
- Initially hired as a service representative.
- Advanced to Optician
- Optical Sales and track orders.
- Customer Service
- Aid in specialty contact lens fittings and trainings.
- Verify benefits and diagnosis for medically necessary coverage.
Optician
Eye Candy Optometry
Studio City, CA
10.2016 - 10.2024
- Assisted customers with selecting frames and lenses that best suited their needs.
- Schedule and confirm appointments.
- Adjusted eyewear for proper fit and comfort level.
Bankruptcy Specialist II
Bank of America
Simi Valley
05.2009 - 12.2014
- Validated and executed Proof of Claims, Reaffirmations, and Motion for Reliefs.
- Reviewed and reconciled ledgers to verify accurate mortgage payment application
- Constructed effective employee aids
- Collaborated on enhancements for Loan Processing System
- Provided comprehensive training to onboarding staff
Receptionist
Gold Graphics
Pacoima, CA
08.2007 - 01.2009
- Managed front desk and assisted customers with inquiries
- Supported Accounts Payable and Receivable teams
- Generated leads through cold calling efforts targeting local businesses
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Online03-2025
Optical Technician Program -
American Career College
Los Angeles01.2015
Associate of Arts -
Los Angeles Mission College
Sylmar01.2009
Skills
- Proficient in Spanish
- Exceptional Customer Service
- Preliminary testing
- Knowledge of VF, FDT, OCT, slit lamp, autorefractor, and eyecare
- Strong sense of ethics
- Product Upselling
- Optical Report Analysis
Certification
- NCLE
- Opthalmic Certificate
Timeline
Optician
Eye Candy Optometry
10.2016 - 10.2024
Optician/Contact Lens Fitter
Kaiser Permanente
07.2016 - Current
Bankruptcy Specialist II
Bank of America
05.2009 - 12.2014
Receptionist
Gold Graphics
08.2007 - 01.2009
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Optical Technician Program -
American Career College
Associate of Arts -
Los Angeles Mission College
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