Monica Bishop
Oswego,IL
Summary
Compassionate and detail-oriented professional with a strong background in direct patient care. Recognized for excellent communication and problem-solving skills, contributing to improved patient outcomes. Ready to support clients in maintaining their dignity and quality of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Department of Human Services
Chicago, Illinois
05.2019 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Administered medication and monitored client health conditions regularly.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Transported patients to medical, dental, and personal care appointments.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Customer Service Representative
Blue Cross and Blue Shield
Naperville, Illinois
01.2018 - 04.2019
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Provided support in resolving customer complaints and issues promptly.
- Utilized various software tools to manage customer accounts and data.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Bachelor of Science - Psychology
Chicago State University
Chicago, IL06-2021
High School Diploma -
Bogan Technical High School
Chicago, IL06-2010
Skills
- Meal planning
- Mobility assistance
- Patient assessment
- Time management
- Medication administration
- Appointment scheduling
- Customer relationship management
- Effective communication
- Emotional intelligence
- Attention to detail
- Problem solving
- Household tasks
- Direct patient care
- Patient awareness
- Transportation assistance
- Client relationship management
- Light housekeeping
- Case management
- Medical records management
- Meal preparation
- Housekeeping
- Personal hygiene assistance
- Behavior redirection
- Medication management
- Stress management
- Activities of daily living support
- Disability support
- Dementia care
Affiliations
- Volunteered for a non-profit fundraising event
- Served on a committee board
- Launched a personal blog
- Participated in company training programs
Certification
- Cerfticate: International Association of Professional Career College- Completion of the academic requirements of certification program of personal chef on April 12th 2025
Timeline
Personal Care Assistant
Department of Human Services
05.2019 - Current
Customer Service Representative
Blue Cross and Blue Shield
01.2018 - 04.2019
Bachelor of Science - Psychology
Chicago State University
High School Diploma -
Bogan Technical High School
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