Monica Black
Nevada
Summary
Higher Education professional with experience supporting graduate education, academic policy processes, and institutional system implementation. Currently completing a Post-Secondary Teaching Certificate and admitted to the Higher Education Ph.D. program beginning Fall 2026. Experienced in cross-campus collaboration, process improvement, and supporting faculty and graduate programs through complex institutional systems.
Overview
9
9
years of professional experience
Work History
Student Services Specialist II
Iowa State University
Ames, IA
02.2024 - Current
- Review and approve graduate academic plans, committees, and transfer credit requests in accordance with university policy
- Provide guidance to graduate students, staff, and faculty navigating academic processes and Graduate College policies
- Lead development and testing of new Workday workflows for the Academic Plan Committee and Academic Plan processes
- Collaborate with multiple campus partners to improve system functionality and administrative efficiency
- Developed and delivered training for staff and faculty on new Workday processes and procedures
- Implementation of the Academic Plan Committee workflow reduced administrative workload by more than 80 percent
- Coordinate GR ST course scheduling and resolve complex registration issues
Patient Services Representative
Granger Medical
Tooele, UT
02.2022 - 12.2023
- Facilitated efficient patient scheduling and registration to enhance clinic operations.
- Maintained precise medical documentation to support patient confidentiality and regulatory adherence.
- Streamlined communication processes to enhance collaboration between patients, providers, and clinic staff.
- Managed patient records using electronic health record (EHR) systems.
Head Teacher
International Language Program
Dominican Republic
08.2021 - 12.2021
- Supervised and trained 28 volunteer English-language instructors
- Supported lesson planning and instructional development
- Facilitated team communication and problem solving
Teacher
Imperial Phichit Bilingual School
Thailand
05.2017 - 06.2018
- Taught English to students ages 7–13 in a bilingual learning environment
- Developed lesson plans, classroom activities, and assessments
- Supported student participation in academic competitions
Education
Certificate - Post-Secondary Teaching
Iowa State University
Ames, IAMaster of Arts - History (World History)
Norwich University
Northfield, VT06-2021
Bachelor of Arts - History | Minor: Classical Civilizations
Utah State University
Logan, UT05-2015
Skills
- Graduate education administration
- Academic policy review and interpretation
- Workday student records system
- Cross-campus collaboration and process improvement
- Student support and advising
- Research and communication
- Microsoft Office
Professional Engagement
Conference Presenter | March 2026
Midwestern Association of Graduate Schools Annual Meeting — Kansas City, Missouri
Presentation on administrative challenges following implementation of the Workday student record system and strategies developed to improve graduate administrative processes.
Council Member | 2026–Present
The Way Up Leadership Conference — Iowa
Timeline
Student Services Specialist II
Iowa State University
02.2024 - Current
Patient Services Representative
Granger Medical
02.2022 - 12.2023
Head Teacher
International Language Program
08.2021 - 12.2021
Teacher
Imperial Phichit Bilingual School
05.2017 - 06.2018
Certificate - Post-Secondary Teaching
Iowa State University
Master of Arts - History (World History)
Norwich University
Bachelor of Arts - History | Minor: Classical Civilizations
Utah State University