Monica Bobadilla
Keller Williams Realty
Marysville
26
years of professional experience
Client-focused professional with over 20 years of customer service experience in private aviation and hospitality. Strong background in managing high-profile clientele, enhancing communication skills and responsiveness. Proven ability to navigate diverse personalities and challenges while maintaining composure in fast-paced environments.
Work History
Real Estate Agent
5 Years 4 Months- Guide clients through buying/selling/investing, achieving high satisfaction and fostering trust.
- Negotiate contracts, securing favorable terms and closing numerous transactions.
- Analyze market trends, providing clients with insights for informed decisions.
- Navigated diverse personalities and challenges effectively in client interactions.
- Pivoted swiftly to adapt to changing conditions in fast-paced environments.
- Catered to the unique needs of high-profile individuals with discretion.
- Collaborated with team to enhance client experience and streamline processes for efficiency.
- Very familiar in catering to the needs of high-profile individuals.
Independent Driver
6 Years 1 Month- Optimized delivery routes, reducing travel time by 12% on average.
- Maintained a 98% customer satisfaction rate through reliable service.
- Resolved delivery issues promptly, strengthening client trust and increasing retention.
Standards & Training Manager
2 Years 4 Months- Developed training programs to enhance staff skills and improve compliance by addressing training gaps.
- Implemented comprehensive training programs, enhancing staff proficiency and leading to measurable improvements in operational efficiency.
- Managed team collaboration to ensure regulatory adherence while fostering a culture of continuous improvement.
- Created training programs to address specific staff skill deficiencies and improve compliance standards.
- Streamlined training protocols to increase staff proficiency and minimize operational errors.
- Managed team collaboration, ensured regulatory adherence, fostered continuous improvement.
Customer Service Manager
3 Years 6 Months- Led a team to enhance customer satisfaction, boosting client retention and loyalty.
- Developed training programs that enhanced service efficiency and reduced response times.
- Implemented customer feedback systems, enhancing service delivery and fostering substantial improvements in client satisfaction.
- Streamlined communication channels to improve collaboration and operational excellence.
- Established customer feedback systems that improved service delivery and increased client satisfaction.
Server
1 Year- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders, demonstrating efficiency in a fast-paced environment.
- Trained new servers on menu knowledge and service standards, enhancing team performance.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
Server & Bar Tender
4 Years 5 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing tasks to maintain service quality during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining experience.
- Trained new team members on menu knowledge, service protocols, and operational procedures for consistent performance.
- Built strong rapport with regular customers to enhance loyalty.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Hostess
4 Years- Welcomed and seated guests, managing dining room flow to enhance guest experience.
- Coordinated reservation management using OpenTable to optimize seating efficiency.
- Communicated daily specials and menu items, ensuring guest understanding and satisfaction.
- Collaborated with servers and kitchen staff to streamline service operations during peak hours.
- Monitored dining area cleanliness and ambiance, maintaining welcoming a welcoming atmosphere for all patrons.
Education
Bachelor's Degree - English, Journalism
Completed two internships through South Florida news channels NBC6 and CBS4.
Associate of Arts - Journalism And Mass Communication
Skills
Real estate marketing
Customer Retention
Client Relationship
Time management
Problem Solving
Teamwork
Team Collaboration
Professionalism
Market analysis
Interests
Mom of two
I train jiu-jitsu
I love taking and teaching dance classes
I lift heavy at the gym
and I love being outdoors!
Timeline
Real Estate Agent
Keller Williams Realty
04.2021 - CurrentRead More
Independent Driver
Amazon Flex
10.2018 - 11.2024Read More
Standards & Training Manager
Orion Jet Center
10.2013 - 02.2016Read More
Customer Service Manager
Sheltair FLL
04.2010 - 10.2013Read More
Server
Grand Lux Cafe - Florida
01.2009 - 01.2010Read More
Server & Bar Tender
Outback Steakhouse
08.2004 - 01.2009Read More
Restaurant Hostess
Macaroni Grill
08.2000 - 08.2004Read More
Florida International University
Bachelor's Degree from English, Journalism
Read More
Broward College
Associate of Arts from Journalism And Mass Communication
Read More
INTERNSHIPS
- Intern with News Reporter, South Florida NBC channel 6 News Jul 2004 - Dec 2004 Florida
- Intern with New Reporter, South Florida CBS Channel 4 News Jul 2005 - Dec 2005 Florida
LINKS
Real Estate Website: www.krakenhomes.com, Facebook Page: www.facebook.com, Instagram Page: www.instagram.com