Monica Bondi
Homewood,IL
Summary
Experienced Senior Personal Loan Specialist with a proven track record of exceeding sales targets and exceptional customer service. Skilled in various loan products and regulations, driving success and client satisfaction. Looking to take the next step in career advancement.
Overview
13
13
years of professional experience
Work History
Senior Personal Loan Specialist
One Main Financial
07.2023 - Current
- Enhanced customer satisfaction by providing personalized loan solutions based on individual financial needs.
- Increased loan application approvals by streamlining the application process and implementing efficient review methods.
- Expedited loan disbursal times with proactive communication and coordination between applicants, underwriters, and other stakeholders.
- Developed strong client relationships, resulting in a high rate of repeat business and referrals.
Waitress
Red Lobster
04.2017 - 08.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Kennel Aide
Humane Society Calumet Area
08.2015 - 08.2016
- Provided food, water, and other essential necessities to the animals in our care
- Greeted potential adopters while answering any question they had regarding the animals
- Provided excellent customer service, while maintaining each animal in my section including but not limited to, walking dogs, feeding, watering, and showing animals to potential adopters.
Crew Member
All Star Management
09.2014 - 04.2016
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Worked well with teammates and openly invited coaching from the management team.
Shift Leader
Dunkin Donuts
01.2013 - 08.2015
- Managed on average 7 to 8 employee's in a shift
- Provided customers with amazing service
- Handled cash drawers from employees and gained loyal clientele
- Trained employees how to correctly perform job duties.
Front Desk Receptionist
Country Inns & Suites
07.2012 - 01.2013
- Kept records of room availability and guests' accounts, manually or using computers
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Managed an 80-room full service boutique hotel
- Assisted guests with any special requests during their visits.
Team Member
Burger King
02.2011 - 06.2012
- Assisted management with monthly inventory control and weekly stock ordering
- Mastered Point of Sale (POS) computer system for automated order taking
- Carefully kept sanitation, health and safety standards in all work areas
- Frequently washed and sanitized hands, food areas and food preparation tools.
Education
Court Reporting -
South Suburban College
South Suburban, IL07.2018
GED -
South Suburban College
South Suburban, IL07.2015
Skills
- Typing speed of 54 WPM
- Learn new tasks quickly and efficiently
- Mastered POS computer systems at various industries
- Mastered Microsoft applications
- Prior shift leader experience
- Financial Counseling
- Credit analysis
- Documentation Review
Timeline
Senior Personal Loan Specialist
One Main Financial
07.2023 - Current
Waitress
Red Lobster
04.2017 - 08.2018
Kennel Aide
Humane Society Calumet Area
08.2015 - 08.2016
Crew Member
All Star Management
09.2014 - 04.2016
Shift Leader
Dunkin Donuts
01.2013 - 08.2015
Front Desk Receptionist
Country Inns & Suites
07.2012 - 01.2013
Team Member
Burger King
02.2011 - 06.2012
Court Reporting -
South Suburban College
GED -
South Suburban College