MONICA BOROTA
Lanark
Summary
Experienced Dental Insurance Verification Specialist and Office Manager with over 10 years of experience in dental administration, insurance verification, billing, team leadership, and workflow optimization. Proven success developing SOPs, training staff, managing schedules, overseeing insurance verification operations, and improving office efficiency. Strong background in dental software systems, insurance eligibility, credentialing, accounts receivable, and cross-functional team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Bright Direction Dental
04.2024 - Current
- Lead insurance verification operations for multiple dental offices.
- Develop and implement SOPs to improve accuracy and consistency.
- Train new team members virtually and in person.
- Manage daily workflows and office coverage assignments.
- Pilot AI verification solutions and support implementation efforts.
- Oversee IV tracking and reporting
- Verify insurance benefits for high patient volumes while maintaining accuracy and compliance.
- Collaborate with office teams to support insurance verification needs.
- Investigate and resolve insurance discrepancies and coverage issues.
Office Manager/Insurance Specialist
Shady Oak Dental
Savanna
05.2018 - 04.2024
- Oversaw insurance eligibility verification, billing, and documentation processes to ensure accuracy and compliance
- Billed insurance companies for procedures performed at the office.
- Managed outstanding accounts receivable across all office locations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Collaborated with management to troubleshoot and resolve issues across all office locations
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Credentialed new and existing doctors within the office
Front Desk Coordinator
Dental Connections
Freeport
10.2016 - 05.2018
- Educated patients on treatment procedures and post-procedure home care to enhance patient understanding and compliance.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Reviewed and organized patient records and health history to enable dentists to make timely and accurate assessments and treatment plans.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Coordinated payments processing, invoicing, and collections to ensure timely revenue flow and accurate financial records.
Dental Assistant
Dental Connections
Freeport
10.2016 - 05.2018
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Captured bitewing, periapical, panoramic, and occlusal X-rays for dentist review to aid in diagnosis.
- Arranged dental instruments and equipment on the tray before each procedure to ensure efficiency.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into the dental records system and observed confidentiality rules to maintain patient privacy.
- Established loyal patient relationships through empathetic service, resulting in high patient retention.
Education
Highland Community College -
Highland Community College
08.2013 - 01.2014
Eastland High School -
Eastland High School
Skills
- Insurance verification
- SOP development
- AI integration
- Benefit analysis
- Workflow optimization
- Multitasking Abilities
- Problem solving
- Team training
- Insurance benefits verification
- HIPAA compliance
- Collaborative relationships
- Insurance billing
Certification
- CNA
- CPR Certification
- AED Certification
- Nitrous Oxide Certification
Timeline
Insurance Verification Specialist
Bright Direction Dental
04.2024 - Current
Office Manager/Insurance Specialist
Shady Oak Dental
05.2018 - 04.2024
Front Desk Coordinator
Dental Connections
10.2016 - 05.2018
Dental Assistant
Dental Connections
10.2016 - 05.2018
Highland Community College -
Highland Community College
08.2013 - 01.2014
Eastland High School -
Eastland High School